Part-Time IT Support Assistant

boysgirlsclubsofwesternpennsylvania; Pittsburgh (Allegheny County); On-site; USD 29,000 - 34,000; Part time

Job summary

Boys & Girls Clubs of Western Pennsylvania (BGCWPA) is seeking a Part-Time IT Support Assistant to provide entry-level technology help across multiple locations. The role supports staff devices, printers, displays, and standard software, with duties including ticket response, device deployment, inventory, and basic AV setup.

The ideal candidate is dependable, organized, and patient, with a willingness to learn and to assist staff of varying technical abilities.

Qualifications

• High school diploma or equivalent is required.
• Basic understanding of computers, laptops, printers, and common office software.
• Strong customer service and clear communication skills.
• Ability to follow procedures, document work, and work independently.
• Willingness to travel between BGCWPA locations and lift equipment up to 40–50 pounds.

Responsibilities

• Respond to basic helpdesk tickets and staff technology requests with clear next steps.
• Troubleshoot common hardware/software issues on Windows devices, printers, and peripherals.
• Assist with onboarding/offboarding tasks and update inventory records.
• Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS.
• Set up workstations, organize shared tech areas, and assist with AV needs for meetings.
• Travel to BGCWPA locations for on-site support and simple deployments.
• Document issues and communicate status to IT leads; escalate complex problems.

Skills

Customer service

Communication skills

Independent work

Organization

Travel-ready

Confidentiality

Attention to detail

Tech troubleshooting

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Windows OS

Job description

Part-Time IT Support Assistant

Employment Type: Part-Time
Location: Multiple BGCWPA Locations
Hours: Up to 29 hours per week
Status: Hourly/Non-Exempt (Part-Time)
Compensation: $21-$25 hourly

Job Summary

The Part-Time IT Support Assistant provides entry-level, hands-on technology support across BGCWPA locations. Working under the direction of the technology team, this position helps keep staff devices, workstations, printers, displays, and other user-facing technology organized, functional, and ready for daily operations. The role supports routine helpdesk requests, device deployment, inventory, software troubleshooting, audio/visual setup, documentation, and general technology maintenance.

This position supports routine day-to-day technology needs and does not carry responsibility for system administration, cybersecurity strategy, budget management, vendor contracts, or major technology decision-making. The ideal candidate is dependable, organized, patient, service-oriented, eager to learn, and comfortable supporting staff with varying levels of technical ability.

Essential Responsibilities

The Part-Time IT Support Assistant will support the technology department with responsibilities including, but not limited to:

• Respond to basic helpdesk tickets and staff technology requests; gather relevant details, document troubleshooting steps, communicate status, and provide clear next steps.
• Troubleshoot common hardware and software issues involving Windows computers, laptops, Chromebooks, iPads, printers, monitors, docks, webcams, headsets, and other user-facing equipment.
• Assist staff with routine connectivity needs, including approved Wi-Fi connections, printers, displays, projectors, docking stations, and peripherals; elevate network or access issues requiring administrative intervention.
• Prepare and deploy new or replacement devices by labeling equipment, charging devices, connecting peripherals, completing approved basic configuration, verifying functionality, and distributing equipment.
• Support onboarding and offboarding technology tasks under the direction of the Director or Systems Administrator, including preparing assigned equipment, collecting returns, checking condition, and updating inventory records.
• Maintain accurate asset records for computers, tablets, phones, radios, cameras, monitors, accessories, and other equipment, including assigned user/site, asset tag or serial information, condition, movement, return, and disposition.
• Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS, including routine application questions, approved updates, sign-in troubleshooting, and basic settings or peripheral configuration.
• Set up and organize workstations and shared technology areas, including monitors, docks, power supplies, keyboards, mice, cable routing, and equipment placement so spaces remain functional, safe, and orderly.
• Provide basic printer support by checking connections, paper and consumables, clearing simple jams, verifying print settings, and identifying when repair or vendor support is needed.
• Support audio/visual needs for meetings, trainings, events, and presentations by setting up and testing laptops, projectors, displays, speakers, microphones, cameras, and presentation connections.
• Perform routine equipment checks and basic preventative maintenance, including checking cables and chargers, identifying damaged equipment, confirming devices power on, and reporting repair or replacement needs.
• Organize technology storage areas, charging stations, spare equipment, cables, adapters, and accessories using clear labeling and orderly storage practices.
• Assist with technology moves and site setups by packing, transporting, installing, reconnecting, and testing equipment while following safe handling practices and established procedures.
• Create and update simple internal documentation, checklists, inventory notes, and staff how-to guides for common technology tasks using clear, non-technical language.
• Travel to BGCWPA locations as assigned to provide on-site support, complete deployments, troubleshoot routine issues, perform inventory checks, or assist with technology projects.
• Communicate recurring issues, equipment failures, inventory concerns, and unresolved support needs to the Director, Systems Administrator, or designated IT lead with sufficient detail for follow-up.
• Escalate complex, urgent, security-related, account-administeration, network, server, system-level, or policy-related issues to the appropriate IT lead rather than making unauthorized changes.
• Protect confidential staff, youth, organizational, account, and technology information encountered while providing support and follow BGCWPA expectations for privacy and appropriate access.
• Maintain a professional, patient, and customer-service-focused approach when supporting staff, youth-facing teams, leadership, and visitors, including explaining basic technology steps in an accessible manner.
• Attend required BGCWPA meetings and trainings and complete assigned technology tasks, special projects, site support, and other related duties within the scope of the position.
• Support a healthy and safe environment by handling, transporting, charging, storing, and disposing of technology equipment appropriately and reporting damaged equipment, unsafe cabling, or other hazards.

Required Qualifications

• High school diploma or equivalent required.
• Basic understanding of computers, laptops, Chromebooks, iPads, printers, Wi-Fi, and common office software.
• Ability to follow written instructions, established procedures, and checklists and document work completed.
• Strong customer service skills and ability to work patiently with non-technical users.
• Strong verbal and written communication skills.
• Ability to work independently on assigned tasks while recognizing when to ask for help or elevate an issue.
• Good organizational skills, reliability, and attention to detail.
• Ability to travel between BGCWPA locations as needed.
• Ability to lift and carry technology equipment up to 40-50 pounds as needed.
• Must maintain confidentiality when working around staff, youth, organizational, or technology-related information.

Preferred Qualifications

• Some college, technical training, IT coursework, or related experience preferred.
• Six months to two years of basic IT, helpdesk, computer repair, school technology, nonprofit technology, or customer service experience preferred.
• Familiarity with Google Workspace and Microsoft Office preferred.
• Experience setting up computers, monitors, printers, tablets, or basic networked devices.
• Experience using a helpdesk ticketing system or inventory system.
• Interest in pursuing a career in information technology, cybersecurity, systems administration, or nonprofit operations.
• Valid driver license and reliable transportation preferred.
• Prior experience in a school, youth-serving, nonprofit, or community-based organization is a plus.

Certifications and Clearances

BGCPWA’s highest priority is the safety of the youth we serve. CPR, Pediatric First Aid, Child Abuse Prevention, Criminal History, FBI Clearance, NSOR Certificate, PA Disclosure, PA StaffHealth Assessment, TB Test, and Mandated Reporter certification required upon hire.

Notice

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Our organization prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Who We Are

For over 135 years, the Boys & Girls Clubs of Western Pennsylvania (BGCWPA) has been a trailblazer in youth development, committed to unleashing the potential of every child. Rooted deeply in the values of safety, fun, and inclusivity, BGCWPA prides itself on cultivating an environment where every child and employee can flourish.

At the heart of our vision lies a commitment to providing opportunities that transcend boundaries. Through creative and forward-thinking programs, we aim to equip our youth with the skills, knowledge, and resilience necessary for a brighter future. BGCWPA is not merely an organization; it is a dynamic force that shapes destinies, cultivates dreams and empowers the leaders of tomorrow.

As a proud affiliate of Boys & Girls Clubs of America, BGCWPA aligns itself with a nationwide network of organizations dedicated to empowering young people. Our collective impact extends beyond our local community, fostering positive change on a national scale. Annually, BGCWPA reaches over 12,300 young individuals through a rich tapestry of innovative programs, services, and outreach initiatives.

Commitment to Inclusion

BGCWPA is committed to building a culturally diverse community and we believe in the importance of equity and inclusion. We understand that every individual brings a unique set of skills and experiences. While our job description lists specific qualifications, skills, and competencies, we also recognize that true potential can often transcend those lines. If you're enthusiastic about social impact and helping others succeed, even if you don't meet every qualification, we encourage you to apply.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Our organization prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.