Part-Time IT Support Assistant – Student & AV Help

MassBay Community College; Wellesley (MA); On-site; USD 28,000 - 40,000; Part time

Job summary

MassBay Community College is seeking a Part-time, non-unit Technical Support Assistant to join the End User Services team at the Wellesley campus. The role provides courteous, timely hardware/software support for client computers and other technologies for students, faculty, and staff across classrooms, labs, and events.

The shift is Monday through Thursday, 8:00 AM–12:30 PM on the Wellesley campus. The department is OIT General, with a focus on maintaining software, hardware, and AV services

Qualifications

• Experience troubleshooting computers and audiovisual equipment.
• Experience working in a multi-user environment supporting users at different levels.
• Previous operating systems experience using Windows 11, Chrome OS or Mac OS.

Responsibilities

• Monitor and resolve IT help desk ticket requests and incidents.
• Support computers and peripheral equipment using a variety of operating systems and applications.
• Maintain and install all software applications related to MassBay computing.
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium.
• Provide routine computer, printer, and peripherals maintenance.
• Provide computer software and hardware orientation for students.
• Make necessary arrangements for outside repair as needed.
• Provide back up coverage for the College Copy Center.
• Perform other duties as assigned.

Skills

Troubleshooting

User support

Tools

Windows 11

Chrome OS

Mac OS

Job description

MassBay Community College is seeking a Part-time, non-unit Technical Support Assistant to join the End User Services team at the Wellesley campus. The role provides courteous, timely hardware/software support for client computers and other technologies for students, faculty, and staff across classrooms, labs, and events.

The shift is Monday through Thursday, 8:00 AM–12:30 PM on the Wellesley campus. The department is OIT General, with a focus on maintaining software, hardware, and AV services