Campus IT Support Assistant — Part-Time On-Site

Massachusetts Bay Community College

Wellesley (MA)

On-site

USD 28,000 - 40,000

Part time

34 hours ago

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Job summary

Massachusetts Bay Community College in the Greater Boston area is seeking a part-time End User Services assistant at the Wellesley Hills campus. You will provide technical hardware/software support for client computers, assist students, faculty and staff in classrooms, labs, and events, and help maintain software and AV services.

Shift is Monday to Thursday 8:00 AM to 12:30 PM; CORI clearance required; position has no benefits.

Qualifications

Experience troubleshooting computers and audiovisual equipment.
Experience working in a multi-user environment supporting users at different levels.
Previous operating systems experience using Windows 11, Chrome OS or Mac OS.

Responsibilities

Monitor and resolve IT help desk ticket requests and incidents.
Support computers and peripheral equipment using a variety of operating systems and applications.
Maintain and install all software applications related to MassBay computing.
Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium.
Provide routine computer, printer, and peripherals maintenance.
Provide computer software and hardware orientation for students.
Make necessary arrangements for outside repair as needed.
Provide back up coverage for the College Copy Center.
Perform other duties as assigned.