Helpdesk Support Specialist I — Fast IT Help & Ticket Triage

Nakupuna Companies; Adelphi (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Job summary

Nakupuna Companies is seeking a Helpdesk Support Specialist I in Adelphi, MD. This role provides Tier 1 help desk support for IT issues, including imaging, troubleshooting, and ticket triage across devices and software.

The position requires a Bachelor's degree in IT/CS and 5+ years in technical support, with 2+ years in Tier 1 support, plus security certifications. Must be a US citizen with a Secret clearance.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 5 years of technical support experience.
• At least 2 years in a Tier 1 support role.

Responsibilities

• Serve as the initial point of contact for user-reported issues.
• Triages and resolves issues across OS, imaging, and apps.
• Track printers, toner, and hardware setup; manage tickets.
• Maintain device and software license lifecycle records.
• Coordinate with TCO and RNEC to minimize interruptions.
• Convert Portal tickets to ServiceNow for escalation; follow through to resolution.

Skills

Imaging

Troubleshooting

Ticketing

DREN

Hardware replacement

Education

Bachelor's degree in IT/CS

5+ years technical support

2+ years Tier 1 support

Tools

Security+ CE

SecurityX / CASP+

CCNP Security

CISA

FITSP-O

GICSP

SSCP

Job description

Nakupuna Companies is seeking a Helpdesk Support Specialist I in Adelphi, MD. This role provides Tier 1 help desk support for IT issues, including imaging, troubleshooting, and ticket triage across devices and software.

The position requires a Bachelor's degree in IT/CS and 5+ years in technical support, with 2+ years in Tier 1 support, plus security certifications. Must be a US citizen with a Secret clearance.