IT Support PT (South Bend/Elkhart)

Ivy Tech Community College; Indianapolis (IN); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health & Wellness

Vision care plan

Employee Assistance Program

Financial & Retirement Benefits

Educational Benefits Fee remission

Job summary

Ivy Tech Community College is seeking a part-time IT Support position to assist the IT Support Team with daily tasks, classroom equipment, and user assistance. The role supports hardware, software, printers, and instructional devices while upholding diversity and inclusive service standards.

Under the IT Director, the role manages tickets within SLA, communicates clearly, and may require evenings or weekends. Indiana campus-based, 28 hours weekly, $15/hour.

Qualifications

• Must possess good customer service and organizational skills.
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
• Must be willing to work nights and weekends as needed
• Must be willing to travel as necessary
• Desired Experience in a higher education environment is desirable

Responsibilities

• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
• Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
• Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
• Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
• Assist in moving equipment as assigned.

Skills

Customer service

Communication skills

Hardware & software proficiency

Professional relationships

Discretion & confidentiality

Stress management

Multitasking

Physical capability

Willing to work nights and weekends

Willing to travel

Higher education experience desirable

Education

High School diploma

Associate Degree preferred

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION

Under the direction of the IT Director, the IT Support Part Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views

MAJOR RESPONSIBILITIES

• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
• Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
• Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
• Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
• Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED

IT Director

SUPERVISION GIVEN

None

HIRING RATE

$15 per hour

WORK SCHEDULE

Up to 28 hours per week

EDUCATION

High School diploma required. Associate Degree preferred. May substitute equivalent experience and or certifications for the degree.

EXPERIENCE AND SKILLS

• Must possess good customer service and organizational skills
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
• Must be willing to work nights and weekends as needed
• Must be willing to travel as necessary
• Desired Experience in a higher education environment is desirable

BENEFITS

• Health & Wellness
• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Financial & Retirement Benefits All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
• Educational Benefits Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

EEO STATEMENTS

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

Title IX Compliance

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

ABOUT US / CULTURE

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations.

The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace