IT Support PT (South Bend/Elkhart)

Ivy Tech Community College; South Bend (IN); Presencial; USD 17.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Vision care plan

Employee assistance program

Pre-tax retirement contributions

Fee remission for employees and depend

Descripción de la vacante

Ivy Tech Community College in South Bend, IN is seeking a Part Time IT Support professional to assist the IT Support Team with daily operations, hardware/software, printers, projectors, and classroom technology.

Under the IT Director, you will handle helpdesk tickets, provide user support for desktops, laptops, and peripherals, and help maintain equipment and service quality while interacting with students, faculty, and staff.

Formación

• Must possess good customer service and organizational skills.
• Strong written and oral communication; able to assist by phone, email or in person.
• Proficient with current hardware and software technology.
• Maintain professional relationships with peers and superiors.

Responsabilidades

• Provide technical and user support in a cooperative manner.
• Process IT Helpdesk tickets to resolve issues in a timely manner per SLA.
• Support desktop, laptop, printers, projectors, scanners, and network devices.
• Communicate effectively with staff via phone, email or in person.
• Follow equipment cleaning and maintenance schedules to reduce downtime.
• Assist in moving equipment as assigned.

Conocimientos

Customer service

Communication

Hardware & software

Professional relationships

Discretion & confidentiality

dependable

Stress management

Multitasking

Ladders & lifting

Evenings/weekends

Travel

Educación

High School diploma

Associate degree preferred

Certifications substitution allowed

Descripción del empleo

GENERAL PURPOSE AND SCOPE OF THE POSITION Under the direction of the IT Director, the IT Support Part Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views

Major Responsibilities

• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
• Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
• Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
• Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
• Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED

IT Director

SUPERVISION GIVEN

N one

HIRING RATE

$15 per hour

WORK SCHEDULE

Up to 28 hours per week

EDUCATION

High School diploma required. Associate Degree preferred. May substitute equivalent experience and or certifications for the degree.

EXPERIENCE AND SKILLS

• Must possess good customer service and organizational skills
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
• Must be willing to work nights and weekends as needed
• Must be willing to travel as necessary

Desired

• Experience in a higher education environment is desirable

Health & Wellness

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

• Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.