Part-Time IT Help Desk Support — Frontline Tech

Perot-Museum-of-Nature-and-Science; Dallas (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Perot Museum of Nature and Science is seeking a customer-focused IT Help Desk Support - Part Time to provide front-line technology assistance to staff across the museum. This role reports to the Director of IT and offers hands-on problem solving in a fast-paced, public-facing environment.

You will handle desktop, device, and SaaS issues, assist with POS and CRM systems, and help with account setup and access tasks.

Qualifications

• 6 months to 1 year of customer service or technical support experience.
• Basic understanding of Windows desktop environments.
• Strong customer service orientation and clear communication.
• Ability to work a flexible, part-time schedule including evenings/weekends.

Responsibilities

• Serve as first point of contact for day-to-day IT support requests from staff.
• Triage incidents and escalate to appropriate team members.
• Troubleshoot desktops, laptops, mobile devices, printers, and desk phones.
• Assist with setup and deployment of hardware for staff.
• Provide front-line support for POS, CRM, and donor systems.
• Assist with account setup, password resets, and access requests.
• Maintain records of requests and inventory.

Skills

Customer service

Technical support

Windows basics

Communication

Time management

Prioritization

Education

CompTIA A+ coursework in progress

Tools

Ticketing systems

POS systems

CRM platforms

MS Teams / Zoom

Job description

Perot Museum of Nature and Science is seeking a customer-focused IT Help Desk Support - Part Time to provide front-line technology assistance to staff across the museum. This role reports to the Director of IT and offers hands-on problem solving in a fast-paced, public-facing environment.

You will handle desktop, device, and SaaS issues, assist with POS and CRM systems, and help with account setup and access tasks.