Part-Time IT Help Desk: Staff Tech Support & Problem Solver

Perot Museum of Nature and Science; Dallas (TX); On-site; USD 28,000 - 41,000; Part time

Job summary

The Perot Museum of Nature and Science is seeking an IT Help Desk Support - Part Time to provide frontline technology assistance to staff across the museum. You will be the first contact for desktop, device, and SaaS issues, helping staff stay productive and connected.

This role is ideal for someone early in their IT career who enjoys hands-on problem solving and direct interaction with people, with opportunities to learn systems administration and infrastructure support.

Responsibilities

• Serve as the first point of contact for day-to-day technology support requests from all staff.
• Follow established procedures for incident intake, triage, and escalation to appropriate team members.
• Provide hands-on troubleshooting for desktops, laptops, mobile devices, printers, and desk phones.
• Assist with the setup, configuration, and deployment of hardware for staff.
• Support basic software installation and configuration following department guidelines.
• Provide front-line support for point-of-sale (POS) systems used in guest-services.
• Assist staff with basic issues in the donor/CRM database and ticketing platform, escalating configuration or data issues as needed.
• Assist with account setup, password resets, and basic access requests.
• Support onboarding and offboarding tasks including device provisioning and return.
• Maintain accurate records of support requests, resolutions, and recurring issues.
• Assist with tracking IT equipment inventory as devices are deployed, moved, or retired.

Job description

The Perot Museum of Nature and Science is seeking an IT Help Desk Support - Part Time to provide frontline technology assistance to staff across the museum. You will be the first contact for desktop, device, and SaaS issues, helping staff stay productive and connected.

This role is ideal for someone early in their IT career who enjoys hands-on problem solving and direct interaction with people, with opportunities to learn systems administration and infrastructure support.