Help Desk Technician

LHH; Houston (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Commuter benefits

401K plan

EAP program

Job summary

LHH in Houston seeks an IT Help Desk Technician to provide internal customer support for desktops, printers, applications, and related technology, including one-on-one guidance.

Responsibilities include installing and configuring systems, maintaining tickets, training staff, and coordinating with IT teams; a bachelor’s or equivalent and 2+ years of end-user support are required. CompTIA A+ and Network+ are preferred.

Qualifications

• 2+ years of experience in end-user support.
• Experience with Windows operating systems and applications.
• Experience with networking components and Active Directory.
• Knowledge of Microsoft Office and IT deployments.
• CompTIA A+ and CompTIA Network+ preferred.

Responsibilities

• Provide end-user computer and device support including installation and testing of systems and peripherals.
• Train and orient staff on hardware and software usage.
• Install, configure and maintain desktop computers and software.
• Write and maintain IT ticketing records and logs.
• Assist with data center equipment installation and cabling.
• Coordinate with vendors to resolve technical problems.

Skills

End-user support

Windows troubleshooting

Active Directory

Networking basics

Mobile platforms

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Deployment Toolkit

Microsoft System Center Suite

Job description

The Information Technology (IT) Help Desk Technician supports the mission of our client by providing internal customers with technical support of desktop computers, printers, applications, and related technology including one-on-one consultancy to end users. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position also assists in the maintenance and testing of computers and printers for deployment and associated IT equipment.

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

• Provide computer and device end-user customer support including specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Train and orient museum staff on use of hardware and software, as appropriate.
• Perform the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Write and maintain IT ticketing, records, and logs, as appropriate.
• Perform physical installation of data center equipment, cabling, and other IT equipment as directed.
• Assist to ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• May occasionally work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Perform other duties as assigned.

Qualifications

Education & Experience

• Bachelor's Degree or equivalent work experience is required.
• A minimum of 2 years of experience in an environment providing end-user support, delivering information systems hardware, software, or any desktop support technical services.
• Computer hardware; troubleshooting, installing, and configuring Windows operating systems and application software.
• Experience working with networking components and Active Directory.

Knowledge

• Working knowledge of the Windows desktop operating systems, including Windows 7, 10/11.
• Working technical knowledge of Windows and Mac OS X with an emphasis on setup and troubleshooting.
• Working knowledge of Microsoft Office as well as Microsoft Active Directory Services.
• Working knowledge of Microsoft Deployment Toolkit.
• Working knowledge of common mobile platforms such as iOS, Android, etc.
• Basic knowledge of the Microsoft System Center Suite, including handling of incidents, service requests, work items, deployments, and general monitoring of systems.
• ITIL knowledge, a plus.

Abilities

• Ability to troubleshoot network connectivity of devices on wired and wireless networks.
• Demonstrated ability to effectively communicate; verbally and in writing including disseminating information to a diverse and multi-level customer base.
• Ability to work independently and follow through on tasks with guidance from management.

License & Certification

• CompTIA A+ is preferred
• CompTIA Network + is preferred

Compensation

$30-36/hr

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan

Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer: This is not a C2C opportunity. Client us also unable to provide any sponsorship on conversion.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers