Museum IT Help Desk — Frontline Tech Support

Perot Museum; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Perot Museum is seeking an entry-level IT support technician to serve as the first point of contact for staff technology requests, troubleshoot devices, and assist with POS and CRM platforms.

The role requires 6 months to 1 year of customer service or tech support, basic Windows knowledge, and a flexible schedule including evenings, weekends, and holidays based on museum hours. This is a part-time, on-site position at the Dallas museum.

Qualifications

• 6 months to 1 year of customer service or technical support experience.
• Basic understanding of Windows desktop environments and common office software.
• Strong customer service orientation with clear, patient communication skills.
• Ability to work a flexible, part-time schedule that may include evenings, weekends, and holidays based on museum operating hours.

Responsibilities

• Serve as the first point of contact for day-to-day technology support requests from all staff.
• Follow established procedures for incident intake, triage, and escalation to appropriate team members.
• Provide hands-on troubleshooting for desktops, laptops, mobile devices, printers, and desk phones.
• Assist with setup, configuration, and deployment of hardware for staff.
• Support basic software installation and configuration following department guidelines.
• Provide front-line support for POS systems used in guest-services.
• Assist staff with basic issues in the donor/CRM database and ticketing platform, escalating configuration or data issues as needed.
• Assist with account setup, password resets, and basic access requests.
• Support onboarding and offboarding tasks including device provisioning and return.
• Maintain accurate records of support requests, resolutions, and recurring issues.

Skills

Customer service

Technical support

Communication

Time management

Education

CompTIA A+ coursework

Tools

Ticketing systems

CRM platforms

Mobile device management

Networking basics

Job description

Perot Museum is seeking an entry-level IT support technician to serve as the first point of contact for staff technology requests, troubleshoot devices, and assist with POS and CRM platforms.

The role requires 6 months to 1 year of customer service or tech support, basic Windows knowledge, and a flexible schedule including evenings, weekends, and holidays based on museum hours. This is a part-time, on-site position at the Dallas museum.