Part-Time IT Help Desk Specialist — Hybrid QSR Tech

D’Angelo, Inc.; Dedham (MA); Hybrid; USD 39,000 - 44,000; Part time

Benefits offered by this job

Hybrid work model

Occasional travel to restaurant sites

Job summary

D’Angelo, Inc. in Dedham, MA is seeking a Part-Time Help Desk Technician to support restaurant and corporate staff, focusing on POS, network devices, kiosks, and digital signage to keep operations running smoothly.

The ideal candidate has strong troubleshooting and customer service skills, 2–4 years IT support experience, and flexibility to work nights or weekends as needed in a hybrid environment. Join a hands-on team delivering reliable technology across quick-service locations and corporate

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of IT support experience, preferably in the Quick Service Restaurant, hospitality, or retail sectors.
• Experience supporting POS systems (e.g. Toast.) and restaurant network environments.

Responsibilities

• Provide first and second-level technical support to restaurant and corporate users via phone, email, and remote tools.
• Respond promptly to help desk tickets, troubleshoot issues, and ensure timely resolution.
• Document all support interactions and maintain accurate records in the ticketing system.
• Assist with the setup, maintenance, and troubleshooting of POS systems.
• Support hardware and software installation, configuration, and upgrades.

Skills

Problem-solving

Communication

Customer service

Teamwork

Flexibility

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Windows OS

Microsoft 365

ServiceNow

Zendesk

Remote support tools

POS hardware peripherals

Job description

D’Angelo, Inc. in Dedham, MA is seeking a Part-Time Help Desk Technician to support restaurant and corporate staff, focusing on POS, network devices, kiosks, and digital signage to keep operations running smoothly.

The ideal candidate has strong troubleshooting and customer service skills, 2–4 years IT support experience, and flexibility to work nights or weekends as needed in a hybrid environment. Join a hands-on team delivering reliable technology across quick-service locations and corporate