Part-Time IT Help Desk Specialist — QSR Tech

New England Authentic Eats LLC (Papa Gino's / D'Angelo); Dedham (MA); Hybrid; USD 39,000 - 44,000; Part time

Benefits offered by this job

Hybrid schedule

Occasional travel to restaurant sites

Job summary

New England Authentic Eats LLC (Papa Gino's / D'Angelo) is seeking a part-time IT Analyst – Help Desk Support to assist restaurant and corporate staff. You will provide first-line and second-line technical support for POS, network devices, kiosks, and digital signage, ensuring quick issue resolution.

The ideal candidate has 2–4 years of IT support experience, familiarity with Toast and restaurant networks, and strong customer service skills. Hybrid schedule with some after-hours work as needed.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 2–4 years of IT support experience, preferably in QSR, hospitality, or retail.
• Experience supporting POS systems (e.g. Toast.) and restaurant network environments.

Responsibilities

• Provide first and second-level technical support to restaurant and corporate users via phone, email, and remote tools.
• Respond promptly to help desk tickets, troubleshoot issues, and ensure timely resolution.
• Document all support interactions and maintain accurate records in the ticketing system.
• Assist with the setup, maintenance, and troubleshooting of POS systems.
• Support hardware and software installation, configuration, and upgrades.

Skills

Problem-solving

Customer service

Communication

Teamwork

Education

Associate's or Bachelor's degree in IT/CS

Tools

Toast POS

ServiceNow

Zendesk

Freshservice

Windows OS

M365

Job description

New England Authentic Eats LLC (Papa Gino's / D'Angelo) is seeking a part-time IT Analyst – Help Desk Support to assist restaurant and corporate staff. You will provide first-line and second-line technical support for POS, network devices, kiosks, and digital signage, ensuring quick issue resolution.

The ideal candidate has 2–4 years of IT support experience, familiarity with Toast and restaurant networks, and strong customer service skills. Hybrid schedule with some after-hours work as needed.