Part-Time Inside Sales & Order Fulfillment Specialist

Ave Maria Press, Inc.; Notre Dame (IN); On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

Ave Maria Press, a Catholic publishing house in Notre Dame, IN, seeks a Part Time Temporary Inside Sales Support Specialist to ensure accurate order entry, invoicing, and timely customer service. The role supports the Inside Sales team and coordinates with ERP and vendor portals.

The ideal candidate will be organized, detail-focused, and proficient with SAGE 100, Shopify, and Amazon Vendor Central, handling high-volume orders while maintaining professionalism.

Qualifications

• 2+ years of experience in inside sales, order management, customer service, or sales support.
• Strong attention to detail with high data-entry accuracy.
• Experience working in ERP systems (SAGE 100 preferred).
• Experience working in Shopify a plus.
• Experience with Amazon Vendor Central and/or distributor portals preferred.
• Proficient in Microsoft Excel and reporting tools.
• Capable of managing large data sets and high order volume.
• Strong written and verbal communication skills.
• Highly organized with ability to prioritize in a fast-paced environment.
• Self-directed with strong follow-through and minimal supervision required.
• Exceptional attention to detail.
• Systems oriented and process driven.
• Calm under pressure.
• Strong problem-solving ability.
• Team player with ownership mindset.
• Balances speed with accuracy.

Responsibilities

• Accurately quote, input, and process customer orders (e.g., phone, email, conference,and bulk orders).
• Review large and complex orders for pricing accuracy, discounts, freight, and specialterms
• Perform website order checks and reconcile discrepancies
• Process and reconcile credits, returns, and damaged or incorrect shipments
• Generate, email, and distribute invoices; conduct end-of-day invoicing and back-orderrelease process
• Monitor inventory levels, outages, price changes, and out-of-print status
• Support Sales Manager in daily operations and department workflow
• Process review copy requests and teacher support materials
• Perform clerical tasks such as invoice processing, filing, and distribution of new titles
• Cover receptionist duties when required (e.g., operator line, front desk, bookstore sales)
• Answer inbound customer calls and emails
• Provide accurate information on pricing, availability, shipping status, invoices, andreturns
• Access order activity and sales volume data to resolve account issuesManage high-volume and time-sensitive customer concerns with professionalism
• Proactively communicate delays, backorders, and order discrepancies

Skills

Attention to detail

Data entry

Communication

Organization

Self-motivation

Problem solving

Teamwork

Process orientation

Tools

SAGE 100

Shopify

Amazon Vendor Central

Excel

Reporting tools

Job description

Ave Maria Press, a Catholic publishing house in Notre Dame, IN, seeks a Part Time Temporary Inside Sales Support Specialist to ensure accurate order entry, invoicing, and timely customer service. The role supports the Inside Sales team and coordinates with ERP and vendor portals.

The ideal candidate will be organized, detail-focused, and proficient with SAGE 100, Shopify, and Amazon Vendor Central, handling high-volume orders while maintaining professionalism.