Part Time Temporary Inside Sales Support Specialist

Ave Maria Press, Inc.; Notre Dame (IN); On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

Ave Maria Press, a Catholic publishing house in Notre Dame, IN, seeks a Part Time Temporary Inside Sales Support Specialist to ensure accurate order entry, invoicing, and timely customer service. The role supports the Inside Sales team and coordinates with ERP and vendor portals.

The ideal candidate will be organized, detail-focused, and proficient with SAGE 100, Shopify, and Amazon Vendor Central, handling high-volume orders while maintaining professionalism.

Qualifications

• 2+ years of experience in inside sales, order management, customer service, or sales support.
• Strong attention to detail with high data-entry accuracy.
• Experience working in ERP systems (SAGE 100 preferred).
• Experience working in Shopify a plus.
• Experience with Amazon Vendor Central and/or distributor portals preferred.
• Proficient in Microsoft Excel and reporting tools.
• Capable of managing large data sets and high order volume.
• Strong written and verbal communication skills.
• Highly organized with ability to prioritize in a fast-paced environment.
• Self-directed with strong follow-through and minimal supervision required.
• Exceptional attention to detail.
• Systems oriented and process driven.
• Calm under pressure.
• Strong problem-solving ability.
• Team player with ownership mindset.
• Balances speed with accuracy.

Responsibilities

• Accurately quote, input, and process customer orders (e.g., phone, email, conference,and bulk orders).
• Review large and complex orders for pricing accuracy, discounts, freight, and specialterms
• Perform website order checks and reconcile discrepancies
• Process and reconcile credits, returns, and damaged or incorrect shipments
• Generate, email, and distribute invoices; conduct end-of-day invoicing and back-orderrelease process
• Monitor inventory levels, outages, price changes, and out-of-print status
• Support Sales Manager in daily operations and department workflow
• Process review copy requests and teacher support materials
• Perform clerical tasks such as invoice processing, filing, and distribution of new titles
• Cover receptionist duties when required (e.g., operator line, front desk, bookstore sales)
• Answer inbound customer calls and emails
• Provide accurate information on pricing, availability, shipping status, invoices, andreturns
• Access order activity and sales volume data to resolve account issuesManage high-volume and time-sensitive customer concerns with professionalism
• Proactively communicate delays, backorders, and order discrepancies

Skills

Attention to detail

Data entry

Communication

Organization

Self-motivation

Problem solving

Teamwork

Process orientation

Tools

SAGE 100

Shopify

Amazon Vendor Central

Excel

Reporting tools

Job description

Part Time Temporary Inside Sales Support Specialist

Are you highly organized, detail driven, and energized by keeping systems runningsmoothly?

Ave Maria Press—a Catholic publishing house located in Notre Dame, IN, committed to settinghearts on fire through our work—is seeking an Part Time Temporary Inside Sales SupportSpecialist who thrives in a fast-paced environment and takes pride in precision, follow-through,and exceptional customer service. This role plays a vital part in ensuring that the books andresources we publish move accurately and efficiently from order entry to shipment to invoicing,helping us serve schools, parishes, ministries, and readers nationwide.

This is a temporary, part-time opportunity ideal for someone who enjoys stepping into a fast-paced environment, learning quickly, and providing dependable support during a period ofincreased business needs.

If you enjoy working with data, solving problems, and supporting both customers andteammates with professionalism and care—and want your work to contribute to a mission-driven publishing house—this role is a strong fit for you.

The ideal candidate is organized; responsive; comfortable working within ERP systems (currently SAGE 100), Amazon Vendor Central, and inventory databases; and capable of managing large data sets and complex customer orders. This individual provides exceptional customer service while ensuring operational precision and follow-through.

About Us

At Ave Maria Press, we believe in the transformative power of words to inspire, enlighten, and uplift. With a rich legacy of publishing high-quality, trustworthy Catholic content, we are dedicated to spreading messages rooted in the virtues of faith, hope, and love. We are seeking a Temporary Inside Sales Support Specialist to provide essential support to our Inside Sales team by ensuring customer orders are processed accurately and efficiently while delivering exceptional service to our customers.

What You’ll Do

• Accurately quote, input, and process customer orders (e.g., phone, email, conference,and bulk orders)
• Review large and complex orders for pricing accuracy, discounts, freight, and specialterms
• Perform website order checks and reconcile discrepancies
• Process and reconcile credits, returns, and damaged or incorrect shipments
• Generate, email, and distribute invoices; conduct end-of-day invoicing and back-orderrelease process
• Monitor inventory levels, outages, price changes, and out-of-print status
• Support Sales Manager in daily operations and department workflow
• Process review copy requests and teacher support materials
• Perform clerical tasks such as invoice processing, filing, and distribution of new titles
• Cover receptionist duties when required (e.g., operator line, front desk, bookstore sales)
• Answer inbound customer calls and emails
• Provide accurate information on pricing, availability, shipping status, invoices, andreturns
• Access order activity and sales volume data to resolve account issuesManage high-volume and time-sensitive customer concerns with professionalism
• Proactively communicate delays, backorders, and order discrepancies

Qualifications

• 2+ years of experience in inside sales, order management, customer service, or salessupport
• Strong attention to detail with high data-entry accuracy
• Experience working in ERP systems (SAGE 100 preferred)
• Experience working in Shopify a plus
• Experience with Amazon Vendor Central and/or distributor portals preferred
• Proficient in Microsoft Excel and reporting tools
• Capable of managing large data sets and high order volume
• Strong written and verbal communication skills
• Highly organized with ability to prioritize in a fast-paced environment
• Self-directed with strong follow-through and minimal supervision required
• Exceptional attention to detail
• Systems oriented and process driven
• Calm under pressure
• Strong problem-solving ability
• Team player with ownership mindset
• Balances speed with accuracy

What Success Looks Like

• Quickly learns Ave Maria Press systems and processes.
• Accurately processes customer orders with minimal errors.
• Provides timely, professional service to customers and internal teams.
• Supports the department during a high-volume period with reliability and flexibility.

Physical / Work Requirements

• Ability to sit and work at a computer for extended periods
• This is a part-time hourly position of approximately 20-25 hours per week between thebusiness hours of 8:00 AM and 4:30 PM (EST), Monday through Friday.
• The position is located at our office in Notre Dame, Indiana. The exact schedule will bediscussed and decided upon during the interview and offer stage.

Work Authorization/Security Clearance: Must be legally authorized to work in the United States.We are unable to sponsor or take over sponsorship of an employment visa at this time.

Ave Maria Press provides equal employment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics, protected veteran status,sexual orientation, gender identity or expression, or any other characteristic protected byfederal, state or local laws.