Sales Support & Order Processing Specialist

Precision Brand Products Inc.; Downers Grove (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Precision Brand Products Inc. in Downers Grove, IL is seeking a Sales Support & Order Processing Specialist to accurately process customer orders, maintain accounts, generate invoices, and support timely payment processing.

This role also provides front-line support for the company’s eCommerce platform by assisting customers with account setup, online ordering, order verification, and issue resolution to ensure a seamless purchasing experience.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in business or related field is a plus.
• Minimum 2 years in order processing, customer service, inside sales support, or related role preferred.
• Experience with ERP systems (Sage preferred), CRM software, or eCommerce platforms is highly desirable.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong attention to detail with the ability to maintain accurate customer records.
• Excellent communication and ability to build relationships with customers and internal teams.

Responsibilities

• Process customer orders accurately and efficiently through Sage ERP and other systems.
• Review and maintain customer data, pricing, shipping instructions, and order details for accuracy.
• Generate invoices and support timely billing and payment activities.
• Monitor the eCommerce platform, verify online orders, and resolve order exceptions.
• Assist customers with account setup, password resets, and online ordering inquiries.
• Proactively contact customers to verify orders, clarify discrepancies, and communicate status.
• Respond to product, pricing, availability, shipping, and order status inquiries by phone or email.
• Identify opportunities to upsell by recommending complementary products or promotions.
• Support customer retention through proactive follow-up and exceptional service.
• Coordinate domestic and international shipments with freight carriers and export docs.
• Research and resolve order-related concerns in collaboration with internal departments.
• Generate reports and maintain accurate customer, order, and sales records.

Skills

Attention to detail

Organizational skills

Time management

Multitasking

Customer focus

Verbal & written communication

Education

High school diploma or equivalent

Associate's degree or coursework in business or related field

Tools

Sage ERP

CRM software

eCommerce platforms

Excel

Outlook

Word

Job description

Status: Full - Time

Job Purpose Statement:

This position is responsible for accurately and efficiently processing customer orders, maintaining customer and order data, generating invoices, and supporting timely payment processing. This role also provides front-line support for the company's eCommerce platform by assisting customers with account setup, online ordering, order verification, and issue resolution to ensure a seamless purchasing experience.

In addition, this position proactively communicates with customers to verify orders, answer product and order-related questions, identify sales opportunities, and support customer retention through professional, responsive service. By maintaining exceptional attention to detail, strong organizational skills, and a customer-first mindset, the Sales Support & Order Processing Specialist contributes to operational efficiency, increased online adoption, customer satisfaction, and overall business growth.

Reporting Structure: (in order)

Director of Sales & Marketing

General Manager

Essential Job Functions:

• Process customer orders accurately and efficiently through Sage ERP and other business systems.
• Review, verify, and maintain customer account information, pricing, shipping instructions, and order details to ensure accuracy.
• Generate invoices, process order documentation, and support timely billing and payment activities.
• Monitor the eCommerce platform, verify incoming online orders, and resolve order exceptions or customer issues.
• Assist customers with eCommerce account setup, password resets, website navigation, and online ordering inquiries.
• Proactively contact customers to verify orders, clarify discrepancies, communicate order status, and ensure order accuracy.
• Respond to customer inquiries via phone and email regarding products, pricing, availability, shipping, and order status in a professional and timely manner.
• Identify opportunities to increase sales by recommending complementary products, new product offerings, promotions, or alternative solutions that meet customer needs.
• Support customer retention through proactive follow-up, order confirmations, and exceptional customer service.
• Coordinate domestic and international shipments, including monitoring export documentation (SLI) and working with freight carriers to ensure timely delivery.
• Research and resolve customer concerns related to orders, shipping, invoicing, and product availability while collaborating with internal departments as needed.
• Generate reports and maintain accurate customer, order, and sales records within company systems.
• Maintain organized electronic documentation and records in accordance with company procedures.
• Assist with continuous improvement initiatives by identifying opportunities to streamline order processing, eCommerce workflows, and customer service processes.
• Perform other duties as assigned to support Sales, Marketing, Customer Service, and Operations.

Physical and Visual Activities:

The physical and visual demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do the following: use

hands to finger, handle, or carry objects; reach with hands and arms; sit, walk, push, pull, stoop, kneel, talk and hear.Specific vision abilities required by this job include near and far vision, color vision, and the ability to adjust focus.

Physical Demands continued:

• Prolonged periods sitting at a desk and using a computer.
• Occasional lifting of boxes or files weighing up to 30 pounds.
• Ability to view and interpret data on a computer screen for extended periods.
• Manual dexterity to operate a keyboard and mouse efficiently.
• Ability to concentrate and maintain accuracy despite interruptions.

Environmental/Atmospheric Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job functions are performed in usual office environmental conditions.

Job Qualification Requirements:

• Job Qualification Requirements:
• High school diploma or equivalent required; Associate's degree or additional coursework in business, customer service, or a related field is a plus.
• Minimum of 2 years of experience in order processing, customer service, inside sales support, eCommerce support, or a related administrative role preferred.
• Experience working with ERP systems (Sage preferred), CRM software, or eCommerce platforms is highly desirable.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong computer skills with the ability to quickly learn new software and business systems.
• Excellent attention to detail with the ability to accurately process orders and maintain customer records.
• Strong organizational, time management, and multitasking skills with the ability to prioritize in a fast-paced environment.
• Outstanding written and verbal communication skills with a professional, customer-focused approach.
• Demonstrated problem-solving skills and the ability to resolve customer concerns independently while knowing when to escape issues.
• Ability to build positive relationships with customers and internal teams through responsive, courteous service.
• Comfortable making outbound customer calls to verify orders, provide updates, and support sales initiatives.
• Ability to identify opportunities to recommend additional products, promotions, or solutions that add value for customers.
• Ability to work independently while contributing effectively as part of a collaborative team.
• Availability to work full-time, Monday through Friday.