Part-Time Inbound Sales & Customer Support Rep

Craft-Massachusetts; Everett (MA); On-site; USD 28,000 - 32,000; Part time

Job summary

Craft-Massachusetts in Everett, MA is seeking a part-time Customer Service Sales Representative to be the first point of contact for customers, handling inbound calls with professionalism and efficiency. The role involves processing orders, providing product information, resolving issues, and ensuring an exceptional customer experience.

The ideal candidate will have strong communication and problem-solving skills, plus data entry and CRM experience.

Qualifications

• High School Diploma or GED is required.
• Data entry experience is preferred.
• Customer service experience is preferred.

Responsibilities

• Handle inbound calls and identify the purpose of contact.
• Provide product and service information, pricing, policies and procedures.
• Resolve customer issues by troubleshooting and offering effective solutions.
• Process orders and payments; manage returns.
• Maintain customer records in the CRM system and document call details.
• Build rapport with customers through friendly, professional interactions.
• De-escalate difficult situations with patience and empathy.

Skills

Communication

Problem solving

Customer service

Active listening

Adaptability

Data entry

Education

High School Diploma or GED

Tools

CRM software

Job description

Craft-Massachusetts in Everett, MA is seeking a part-time Customer Service Sales Representative to be the first point of contact for customers, handling inbound calls with professionalism and efficiency. The role involves processing orders, providing product information, resolving issues, and ensuring an exceptional customer experience.

The ideal candidate will have strong communication and problem-solving skills, plus data entry and CRM experience.