Part-Time Customer Service & Data Entry Specialist

ITW; Hatfield (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

ITW in Hatfield, MA is seeking a Part-Time Customer Service Representative to support daily operations, enter and verify data, and assist with order processing in a fast-paced team environment.

This role requires excellent communication, empathy, and strong attention to detail as you manage multiple tasks and utilize Salesforce and CRM tools to keep customers informed and orders moving smoothly.

Qualifications

• High School Diploma, G.E.D., or equivalent (required).
• Excellent verbal and written, communication skills.
• Ability to show empathy and patience when addressing customer concerns, including in challenging situations.
• Problem-solving skills, with the ability to identify issues and resolve them efficiently using sound judgment and creativity.
• Exceptional attention to detail to ensure accuracy and thoroughness.
• Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
• Flexibility to adapt to changing customer needs, processes, systems, and priorities.
• Ability to collaborate with internal teams to resolve customer issues and enhance the service experience.
• Familiarity with customer service software and CRM systems (e.g., Salesforce), along with proficiency in basic computer applications, such as email and data entry tools.

Responsibilities

• Handle inbound calls and provide appropriate responses to customer inquiries.
• Accurately input customer quotes and sales orders into the system.
• Process and prioritize incoming orders for timely and efficient order entry.
• Follow up with customers to confirm orders and address changes or updates.
• Manage a high volume of email communication with internal teams and external customers.
• Assist with Return Merchandise Authorization (RMA) processing as needed.
• Generate and distribute order status reports (backlog/open and open orders).
• Collaborate with the operations team to ensure accurate and timely shipments.
• Coordinate with the finance team to address credit holds and resolve account issues.
• Document processes and perform audits to ensure ISO compliance.

Skills

Excellent communication

Empathy and patience

Problem-solving

Attention to detail

Multitasking

Adaptability

Collaboration

Data entry proficiency

Education

High School Diploma or GED

Tools

Salesforce

CRM software

Job description

ITW in Hatfield, MA is seeking a Part-Time Customer Service Representative to support daily operations, enter and verify data, and assist with order processing in a fast-paced team environment.

This role requires excellent communication, empathy, and strong attention to detail as you manage multiple tasks and utilize Salesforce and CRM tools to keep customers informed and orders moving smoothly.