Part-Time Inbound Call Center Agent | Training Provided

MAP; North Richland Hills (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Map Communications is seeking a Part-Time Call Center Agent to join our in-office team in North Richland Hills, TX. You'll handle 100% inbound calls, document details, and transfer when needed, delivering courteous, accurate information with a customer-first approach.

We provide fully paid training from day one. Candidates should have excellent English, strong phone etiquette, and reliable attendance, with weekend availability and flexibility for holidays in our 24/7/365 operation.

Qualifications

• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written, with accurate spelling and grammar.
• Basic computer literacy and ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week and during holidays.

Responsibilities

• Field incoming calls efficiently with a warm, positive tone.
• Accurately document caller details, relay messages, and transfer calls.
• Navigate internal call software to address inquiries swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Skills

Phone etiquette

English proficiency

Typing 35+ WPM

Reliability

Punctual attendance

Weekend availability

Job description

Map Communications is seeking a Part-Time Call Center Agent to join our in-office team in North Richland Hills, TX. You'll handle 100% inbound calls, document details, and transfer when needed, delivering courteous, accurate information with a customer-first approach.

We provide fully paid training from day one. Candidates should have excellent English, strong phone etiquette, and reliable attendance, with weekend availability and flexibility for holidays in our 24/7/365 operation.