Call Center Agent

MAP; North Richland Hills (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Map Communications is seeking a Part-Time Call Center Agent to join our in-office team in North Richland Hills, TX. You'll handle 100% inbound calls, document details, and transfer when needed, delivering courteous, accurate information with a customer-first approach.

We provide fully paid training from day one. Candidates should have excellent English, strong phone etiquette, and reliable attendance, with weekend availability and flexibility for holidays in our 24/7/365 operation.

Qualifications

• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written, with accurate spelling and grammar.
• Basic computer literacy and ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week and during holidays.

Responsibilities

• Field incoming calls efficiently with a warm, positive tone.
• Accurately document caller details, relay messages, and transfer calls.
• Navigate internal call software to address inquiries swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Skills

Phone etiquette

English proficiency

Typing 35+ WPM

Reliability

Punctual attendance

Weekend availability

Job description

Part-Time Call Center Agent

Company: Map Communications l Location: North Richland Hills, TX (In-Office) l Pay: $17/hr

Map Communications is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Day-to-Day:

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate our internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Qualifications:

• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written (including accurate spelling and grammar).
• Basic computer literacy with the ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week (Saturday or Sunday) and assigned holidays (we are a 24/7/365 operation).

Map Communications is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.