Call Center Representative

MAP; North Richland Hills (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

ESOP

Medical Dental Vision

401(k) with company matching

Life Insurance

PTO

Job summary

Map Communications in North Richland Hills, TX is hiring a Full-Time Call Center Representative to join our in-office team. Pay is $17/hr with a 40-hour schedule (10-hour shifts) and one weekend day plus holidays.

No prior experience needed; we provide fully paid training starting on day one to set you up for success. We offer a supportive, people-first workplace with comprehensive benefits including medical, dental, vision, 401(k) matching, ESOP, life insurance, and PTO.

Qualifications

• Excellent verbal and written English communication.
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic and reliable attendance.
• Flexibility to work one weekend day and holidays.

Responsibilities

• Provide warm, professional assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to clients.
• Enter caller details into our software quickly with attention to detail.
• Consistently hit core performance goals including schedule adherence and QA standards.

Skills

Customer service

English proficiency

Typing 35 WPM

Windows basics

Weekend availability

Job description

Full-Time Call Center Representative

Company: Map Communications l Location: North Richland Hills, TX (In-Office)
Pay: $17/hr
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At Map Communications, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

Map Communicationsis an Equal Opportunity Employer.