Customer Care Advocate-In-Office | Paid Training & Benefits

MAP; North Richland Hills (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, Vision

401(k) with company matching

Life Insurance

PTO

Job summary

Map Communications in North Richland Hills, TX is seeking a Full-Time Call Center Representative to handle a high-volume of customer calls. Training starts on day one, and no prior experience is required.

This in-office role offers $17 per hour, 40 hours per week with one weekend day and holidays. You will gather caller details, verify information, and enter data accurately while aiming for strong quality, speed, and attendance.

Qualifications

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English communication.
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Responsibilities

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Phone presence

English fluency

Windows basics

Typing speed 35 WPM

Reliability/attendance

Weekend flexibility

Job description

Map Communications in North Richland Hills, TX is seeking a Full-Time Call Center Representative to handle a high-volume of customer calls. Training starts on day one, and no prior experience is required.

This in-office role offers $17 per hour, 40 hours per week with one weekend day and holidays. You will gather caller details, verify information, and enter data accurately while aiming for strong quality, speed, and attendance.