Part-Time Call Center Agent

MAP; North Richland Hills (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Map Communications in North Richland Hills, TX is seeking a Part-Time Call Center Agent to deliver courteous, polished service to callers across various industries. This is 100% inbound with no sales, and full training is provided from day one to ensure you have the tools to succeed.

You will handle incoming calls, document details, transfer calls when needed, and strive to meet quality metrics while working in an office environment with weekend shifts and holidays.

Qualifications

• Excellent phone etiquette and a warm, professional manner.
• Strong command of English, both spoken and written.
• Basic computer literacy with ability to type and navigate software.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week and assigned holidays.

Responsibilities

• Field incoming calls efficiently with a warm, positive tone.
• Accurately document caller details, relay urgent messages, and transfer calls.
• Navigate our internal call software to address caller needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Skills

Excellent phone etiquette

Strong command of English (spoken and

Basic computer literacy

High reliability and punctual

Weekend/holiday availability

Job description

Part-Time Call Center Agent

Company: Map Communications l Location: North Richland Hills, TX (In-Office) l Pay: $17/hr

Map Communications is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Day-to-Day:

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate our internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Qualifications:

• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written (including accurate spelling and grammar).
• Basic computer literacy with the ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week (Saturday or Sunday) and assigned holidays (we are a 24/7/365 operation).

Map Communications is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.