Part-Time In-Office Client Service Assistant

Alera Group, Inc.; Hanover (York County); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid Time Off (PTO)

Professional development – Alera Group

Job summary

Alera Group, Inc. is seeking a Receptionist/Office Assistant for our Property & Casualty team.

This on-site, part-time role (28 hours per week) supports risk strategy, client service, and operational accuracy with Monday, Tuesday, Thursday, and Friday shifts from 9:00 to 5:00. You will handle client communications, data processing, document management, and daily office tasks while collaborating with internal teams to ensure timely responses and quality service.

Qualifications

• Experience in administrative support, customer service, or office environment.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and strong client service orientation.
• Experience in an insurance agency or financial services environment.
• Familiarity with agency management systems or data entry platforms.
• Experience supporting document processing, billing, or client records.

Responsibilities

• Assist with data collection document processing and system updates to support client records and policy administration
• Complete assigned administrative and processing tasks accurately and on time in support of agency operations
• Serve as the first point of contact for clients, vendors and visitors providing professional and courteous service
• Answer and route incoming calls and respond to basic customer inquiries
• Support client service requests and elevate complex issues to appropriate team members
• Partner with internal teams to ensure requests are tracked, communicated and resolved efficiently
• Maintain accurate client records and documentation within agency management systems
• Prepare scan copy file and organize agency documents including applications policy documents and correspondence
• Track incoming and outgoing mail and support communication distribution
• Process payments prepare daily deposits and maintain accurate records
• Support internal documentation and office processes to improve workflow efficiency
• Assist with scheduling meetings managing office supplies and supporting special projects

Skills

Administrative support

Customer service

Organizational skills

Communication skills

Multitasking

Professional demeanor

Insurance experience

Tools

Agency management systems

Data entry platforms

Job description

Alera Group, Inc. is seeking a Receptionist/Office Assistant for our Property & Casualty team.

This on-site, part-time role (28 hours per week) supports risk strategy, client service, and operational accuracy with Monday, Tuesday, Thursday, and Friday shifts from 9:00 to 5:00. You will handle client communications, data processing, document management, and daily office tasks while collaborating with internal teams to ensure timely responses and quality service.