Part-Time Hybrid Operations & Sales Coordinator

Brighter Day Services; Towson (MD); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Unpaid sick time (accrued)

Growth opportunities

Job summary

Brighter Day Services is seeking a part-time Business Development & Operations Coordinator to act as the operational backbone. You will handle customer communication, scheduling, dispatch, and day-to-day admin while reporting to the CEO in a hybrid setup.

This role offers ownership and growth as the company expands into new markets. You will engage with leads, close residential sales, support commercial opportunities, and coordinate contractors, with a focus on efficiency and excellent customer

Qualifications

• Strong verbal and written communication skills.
• Customer service experience in home services or related field.
• Highly organized with the ability to manage multiple priorities.
• Familiarity with scheduling/dispatch software (BookingKoala a plus).
• Self-starter who can work independently in a hybrid setup.
• Sales aptitude, especially converting inbound leads into booked jobs.
• Reliable transportation for occasional in-person work/meetings.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Schedule estimates and services.
• Dispatch contractors to jobs.
• Follow up on incoming leads.
• Close residential sales.
• Support commercial sales opportunities.
• Assist with recruiting cleaners and contractors.
• Verify contractor documents and compliance.
• Manage ongoing customer follow‑up.
• Maintain and update BookingKoala.
• Manage RingCentral customer‑facing communications.
• Handle daily administrative operations for BDS.

Skills

Communication

Customer service

Organization

Scheduling software

Self-motivation

Sales aptitude

Reliable transportation

Tools

BookingKoala

RingCentral

Job description

Brighter Day Services is seeking a part-time Business Development & Operations Coordinator to act as the operational backbone. You will handle customer communication, scheduling, dispatch, and day-to-day admin while reporting to the CEO in a hybrid setup.

This role offers ownership and growth as the company expands into new markets. You will engage with leads, close residential sales, support commercial opportunities, and coordinate contractors, with a focus on efficiency and excellent customer