Business Development & Operations Coordinator

Brighterdayservcs; Towson (MD); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Unpaid sick time (accrued)

Job summary

Brighter Day Services is seeking a part-time Business Development & Operations Coordinator to handle customer communication, scheduling, dispatch, sales, and daily admin. You will report directly to the CEO and collaborate with the leadership team to keep operations running smoothly.

If you enjoy variety, ownership, and making things happen, this hybrid role fits you. Expected schedule is Monday through Thursday, 9:00 AM–2:00 PM, with potential for additional hours as the business grows.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience, ideally in home services or a related field.
• Highly organized with the ability to manage multiple priorities at once.
• Comfortable learning and working in scheduling/dispatch software (BookingKoala experience a plus).
• Self-starting and able to work independently in a hybrid setup.
• Sales aptitude, especially converting inbound leads into booked jobs.
• Reliable transportation for occasional in-person work/meetings.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Schedule estimates and services.
• Dispatch contractors to jobs.
• Follow up on incoming leads.
• Close residential sales.
• Support commercial sales opportunities.
• Assist with recruiting cleaners and contractors.
• Verify contractor documents and compliance.
• Manage ongoing customer follow-up.
• Maintain and update BookingKoala.
• Manage RingCentral customer-facing communications.
• Handle daily administrative operations for Brighter Day Services.

Skills

Communication

Customer service

Organization

Scheduling software

Independent work

Sales aptitude

Reliable transportation

Tools

BookingKoala

RingCentral

Job description

Brighter Day Services (BDS) is a residential and commercial cleaning and property services company operating across Maryland and Delaware, with additional Mid-Atlantic markets on the way. We're growing, and we're looking for our first part‑time internal hire to be the operational backbone of the company.

About the Role

The Business Development & Operations Coordinator (BDOC) is a highly hands‑on role covering customer communication, scheduling, dispatch, sales, and day‑to‑day administration. You'll report directly to the CEO and work closely with our leadership team to keep daily operations running smoothly. If you like variety, ownership, and being the person who makes things happen, this role is built for you.

What You'll Do

• Answer incoming calls and respond to customer inquiries
• Schedule estimates and services
• Dispatch contractors to jobs
• Follow up on incoming leads
• Close residential sales
• Support commercial sales opportunities
• Assist with recruiting cleaners and contractors
• Verify contractor documents and compliance
• Manage ongoing customer follow‑up
• Maintain and update BookingKoala
• Manage RingCentral customer‑facing communications
• Handle daily administrative operations for BDS

What We’re Looking For

• Strong verbal and written communication skills
• Customer service experience, ideally in home services, cleaning, or a related field
• Highly organized with the ability to manage multiple priorities at once
• Comfortable learning and working in scheduling/dispatch software (BookingKoala experience a plus)
• Self‑starter who can work independently in a hybrid setup
• Sales aptitude, especially converting inbound leads into booked jobs
• Reliable transportation for occasional in‑person work/meetings

Schedule & Work Setup

This is a part‑time, W‑2 position, hybrid, with a minimum required schedule of Monday through Thursday, 9:00 AM–2:00 PM. Additional hours may be available as the role and business grow.

Benefits

• Unpaid sick time (accrued)
• A clear path to expanded hours and responsibility as Brighter Day Services grows