Business Development & Operations Coordinator

Brighter Day Services; Towson (MD); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Unpaid sick time (accrued)

Growth opportunities

Job summary

Brighter Day Services is seeking a part-time Business Development & Operations Coordinator to act as the operational backbone. You will handle customer communication, scheduling, dispatch, and day-to-day admin while reporting to the CEO in a hybrid setup.

This role offers ownership and growth as the company expands into new markets. You will engage with leads, close residential sales, support commercial opportunities, and coordinate contractors, with a focus on efficiency and excellent customer

Qualifications

• Strong verbal and written communication skills.
• Customer service experience in home services or related field.
• Highly organized with the ability to manage multiple priorities.
• Familiarity with scheduling/dispatch software (BookingKoala a plus).
• Self-starter who can work independently in a hybrid setup.
• Sales aptitude, especially converting inbound leads into booked jobs.
• Reliable transportation for occasional in-person work/meetings.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Schedule estimates and services.
• Dispatch contractors to jobs.
• Follow up on incoming leads.
• Close residential sales.
• Support commercial sales opportunities.
• Assist with recruiting cleaners and contractors.
• Verify contractor documents and compliance.
• Manage ongoing customer follow‑up.
• Maintain and update BookingKoala.
• Manage RingCentral customer‑facing communications.
• Handle daily administrative operations for BDS.

Skills

Communication

Customer service

Organization

Scheduling software

Self-motivation

Sales aptitude

Reliable transportation

Tools

BookingKoala

RingCentral

Job description

Brighter Day Services (BDS) is a residential and commercial cleaning and property services company operating across Maryland and Delaware, with additional Mid-Atlantic markets on the way. We're growing, and we're looking for our first part‑time internal hire to be the operational backbone of the company.

About the Role

The Business Development & Operations Coordinator (BDOC) is a highly hands‑on role covering customer communication, scheduling, dispatch, sales, and day‑to‑day administration. You'll report directly to the CEO and work closely with our leadership team to keep daily operations running smoothly. If you like variety, ownership, and being the person who makes things happen, this role is built for you.

What You'll Do

• Answer incoming calls and respond to customer inquiries
• Schedule estimates and services
• Dispatch contractors to jobs
• Follow up on incoming leads
• Close residential sales
• Support commercial sales opportunities
• Assist with recruiting cleaners and contractors
• Verify contractor documents and compliance
• Manage ongoing customer follow‑up
• Maintain and update BookingKoala
• Manage RingCentral customer‑facing communications
• Handle daily administrative operations for BDS

What We’re Looking For

• Strong verbal and written communication skills
• Customer service experience, ideally in home services, cleaning, or a related field
• Highly organized with the ability to manage multiple priorities at once
• Comfortable learning and working in scheduling/dispatch software (BookingKoala experience a plus)
• Self‑starter who can work independently in a hybrid setup
• Sales aptitude, especially converting inbound leads into booked jobs
• Reliable transportation for occasional in‑person work/meetings

Schedule & Work Setup

This is a part‑time, W‑2 position, hybrid, with a minimum required schedule of Monday through Thursday, 9:00 AM–2:00 PM. Additional hours may be available as the role and business grow.

Benefits

• Unpaid sick time (accrued)
• A clear path to expanded hours and responsibility as Brighter Day Services grows