Part-Time House Supervisor — Lead Front-of-House (Events)

Emerson College; Boston (MA); On-site; USD 28,000 - 30,000; Part time

Job summary

Emerson College in Boston seeks a part-time House Supervisor to support front-of-house operations across six venues. Reporting to the Guest Experience Manager, you will rotate with other part-time supervisors to ensure guest safety, comfort, and exceptional service during events.

Responsibilities include training and supervising ushers, coordinating evacuations, assisting concessionaires, handling merchandise and cash settlements, and maintaining professionalism during nights and weekends.

Qualifications

• Five years of customer service experience.
• Three years previous experience in House Management.
• Strong leadership, communication and problem solving skills.

Responsibilities

• Assist full-time staff to support client wishes and objectives before, during, and after events.
• Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.
• Lead usher staff to ensure guest safety and comfort and provide knowledgeable service.
• Coordinate usher staff to execute emergency evacuations.
• Assist concessionaires to create a profitable and appropriate retail environment.
• Represent management at merchandise count-in, count-out, and cash settlement.
• Assist guests with specific needs and monitor patrons and staff for safety.
• Work as House Usher, Lobby Usher, Head Usher as scheduled.

Skills

Leadership

Communication

Problem Solving

Teamwork

Tools

Google Suite

Job description

Emerson College in Boston seeks a part-time House Supervisor to support front-of-house operations across six venues. Reporting to the Guest Experience Manager, you will rotate with other part-time supervisors to ensure guest safety, comfort, and exceptional service during events.

Responsibilities include training and supervising ushers, coordinating evacuations, assisting concessionaires, handling merchandise and cash settlements, and maintaining professionalism during nights and weekends.