House Usher

Emerson College; Boston (MA); On-site; USD 17,331 - 24,684; Part time

Benefits offered by this job

Generous benefits package for staff working 20+ hours

403(b) retirement benefit with 9% employer contribution

Job summary

Emerson College is looking for part-time ushers for its Office of the Arts venues. The role involves assisting guests with their needs, enforcing policies, and ensuring a welcoming environment. Candidates should possess strong customer skills and enjoy working in a theatre setting.

Compensation is $15.25 per hour with scheduled weekly hours of 15. The position is ideal for those interested in engaging with the public while supporting cultural events.

Qualifications

• Previous theatre experience preferred but not required.
• Tact, professionalism, and patience are necessary.

Responsibilities

• Provide assistance to guests, including greeting and wayfinding.
• Direct guests to their proper seats and report ticket problems.
• Answer questions and provide additional information.

Skills

Excellent customer skills

Strong communication skills

Basic customer service skills

Ability to collaborate with a wide range of individuals

Interest in theatre

Job description

House Usher – Emerson College

Join our community and experience Emerson College! Seeking self‑motivated, responsible, and dependable part‑time ushers to serve inside the House of Emerson College: Office of the Arts venues.

Essential Job Duties

• Provide a primary level of assistance to guests, including greeting, wayfinding, and acting as an information resource.
• Allow or disallow guest access to the theatre.
• Direct guests to their proper seats and immediately report ticket problems to the House Manager on Duty.
• Answer questions and provide guests with additional information.
• Assist guests with specific needs, including accessibility requests and seating concerns.
• Enforce basic theatre and college policies.
• In an emergency, guide and assist all guests to exit and re‑enter consistent with Emerson policies and procedures.
• Perform other duties as assigned.

Qualifications

• Excellent customer skills required, including tact, professionalism, and patience.
• Previous theatre experience preferred but not required.

Knowledge, Skills, and Abilities

• Strong communication skills.
• Proactive in a fast‑paced environment.
• Basic customer service skills.
• Able to collaborate with a wide range of individuals.
• Friendly and personable.
• Team player who works well in a fast‑paced environment.
• Interest in theatre and a genuine desire to work with people is a plus.

Physical Abilities

• Ability to lift and move light objects.
• Ability to move materials occasionally.
• Ability to stand for periods of up to 4 hours.

Work Environment

Hourly rate: $15.25. Grade of Position: T01N. Scheduled Weekly Hours: 15.00. In addition to a competitive salary, Emerson College is committed to the health and well‑being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week, including outstanding health plans, dental plans, generous time‑off programs, a 403(b) retirement benefit with a 9% employer contribution once eligible, life and disability coverage, and commuter offerings.

Equal Opportunity Employer

Emerson College is an Equal Opportunity Employer. For inquiries regarding discrimination, harassment, and sexual violence policy, contact the Associate Vice President of Equity, Access & Equal Opportunity/Title IX Coordinator at [phone] or email [e-mail].