Conferences & Events Growth Manager

Emerson College; Boston (MA); On-site; USD 82,000 - 103,000; Full time

Job summary

Emerson College is seeking a Manager, Conferences & Events to lead revenue-generating conferences, events, and short-term housing programs on the Boston campus.

You will own business development, client relationships, financial performance, and operations, coordinating with Facilities, Dining, ECPD, Campus Card Services, and other campus partners to ensure spaces, access, and services are delivered effectively.

Qualifications

• Bachelor's degree required; 10+ years experience considered in lieu of a degree.
• 5-7 years of event management experience, preferably in education or large-scale public setting.
• Proven B2B sales experience with track record of securing corporate clients for large-scale events.
• CMP or CSEP certifications preferred.
• Prior sales experience to strategically engage clients and expand the conference portfolio is preferred.
• Valid driver's license required.

Responsibilities

• Serve as the point of contact for all event-related matters for Business Services-managed spaces.
• Coordinate operations between Conferences & Events and Facilities for space setup, custodial, maintenance, and access; manage work orders and service requests.
• Manage the Summer Conference Program, including its budget and financial operations from invoicing to revenue allocation.
• Design and manage an Internship Housing Program with long-term housing and marketing; manage inquiries, contracts, and billing.
• Update and manage the Summer Conference and Internship Housing Program website.
• Manage relationships with external vendors and service providers and coordinate services.
• Provide revenue forecasts and identify growth opportunities for Summer Conference and Internship Housing.
• Be present evenings, weekends, and holidays as needed for events.
• Coordinate building access and schedules with ECPD and Campus Card Services for internal and external events.
• Oversee Colonial Apartments operations, including reservations, communications, contracts, billing, vendor coordination, maintenance, turnover.
• Develop and implement proactive sales strategies to expand the Summer Conference Program.
• Monitor expenditures, approve POs, reimburse expenses, and ensure timely payments to vendors.
• Coordinate space management and event logistics using EMS and Spacebook; conduct venue inspections and ensure service standards.
• Collaborate with internal departments to document, contract, and align event schedules.
• Secure spaces, confirm headcounts and dietary requirements, and supervise daily operations with senior student staff.
• Recruit, train, and manage a 16-student team, ensuring high performance and compliance with standards.
• Provide 24/7 emergency support to internal campus partners and external clients.

Skills

Team leadership

Budget management

Event coordination

Communication

Problem solving

Adaptability

Education

Bachelor's degree in Hospitality Management or related field

CMP or CSEP certifications preferred

10+ years of equivalent experience considered in lieu of degree

Tools

EMS

Spacebook

Job description

Emerson College is seeking a Manager, Conferences & Events to lead revenue-generating conferences, events, and short-term housing programs on the Boston campus.

You will own business development, client relationships, financial performance, and operations, coordinating with Facilities, Dining, ECPD, Campus Card Services, and other campus partners to ensure spaces, access, and services are delivered effectively.