Part-Time IT Help Desk Technician - User-Focused Support

Chloeta; Oklahoma City (OK); On-site; USD 17,000 - 28,000; Part time

Job summary

Chloeta in Oklahoma City seeks a Part-Time Information Technology Help Desk Technician I to provide internal technical support, primarily handling Help Desk tickets and end-user assistance across hardware, software, and connectivity. You will document issues and resolutions, configure IT equipment, and support IT projects as needed.

The role requires a High School Diploma and at least one year of hands-on IT experience, with preferred exposure to Help Desk environments and CS/IT coursework.

Qualifications

• High school diploma is required.
• At least one year of hands-on computer experience is required.
• Experience in a Help Desk, technical support, or similar environment is preferred.
• CS/IT coursework or degree is preferred.

Responsibilities

• Resolve Help Desk tickets promptly with end-user satisfaction.
• Diagnose and troubleshoot hardware, software, connectivity, and peripherals.
• Document issues and resolutions clearly and accurately.
• Configure, maintain, and track company IT equipment, including computers, tablets, mobile phones, and other devices.
• Install, configure, and support approved applications on company-owned devices.
• Assist IT team with technology projects, equipment deployments, and other initiatives as needed.
• Lift, carry, move, and position IT equipment weighing up to 50 pounds as needed.
• Duties may change or new responsibilities may be assigned with or without notice.

Skills

PC hardware

Windows & Microsoft 365

Troubleshooting

Organizational skills

Customer service

Communication

Team collaboration

Learning new technologies

Education

High School Diploma

1 year hands-on IT experience

Help desk experience preferred

CS/IT coursework or degree preferred

Job description

Chloeta in Oklahoma City seeks a Part-Time Information Technology Help Desk Technician I to provide internal technical support, primarily handling Help Desk tickets and end-user assistance across hardware, software, and connectivity. You will document issues and resolutions, configure IT equipment, and support IT projects as needed.

The role requires a High School Diploma and at least one year of hands-on IT experience, with preferred exposure to Help Desk environments and CS/IT coursework.