Part-Time Help Desk Technician

Ozarks Technical Community College; Springfield (MO); On-site; USD 21,000 - 22,000; Part time

Job summary

Ozarks Technical Community College is seeking a Part-time Help Desk Technician in the Information Technology department to support faculty, students, and staff with technical issues via phone, email, chat or in person. The position is non-exempt and part-time, not to exceed 19.5 hours per week.

Responsibilities include software/hardware installation, first-level problem resolution, ticket entry, and maintaining lab equipment and IT media.

Qualifications

• Ability to work well with others.
• Strong oral and written communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Assist faculty, staff, and students with technical issues.
• Install software and hardware.
• Answer inbound phone calls.
• Perform general clerical duties, data entry, and filing.
• Enter incident and service request tickets.
• Maintain Information Technology and media equipment.
• Maintain and clean lab areas and equipment.
• Perform other duties as assigned.

Skills

Team collaboration

Communication skills

IT proficiency

Tools

Colleague

Job description

OTC is dedicated to creating a culture that promotes success and wellbeing for our students and employees. Every department and position throughout the college strives to maintain a student-centered focus to create a culture where our students and employees are welcomed and feel safe at every campus and center. OTC applies that same focus to its hiring practices starting with the application process, the onboarding, and new hire expectations. We are committed to understanding the needs of our students and employees and providing them with an experience that represents the OTC Cares culture.

Ozarks Technical Community College is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Missouri TTY User:711 for Relay Missouri Services.

We appreciate your interest and desire to become a member of the OTC team! If you have any questions about job postings, the application process, or the status of an open position, you may reach out to Human Resources at 417-447-6641 or email [e-mail] directly.

JOB TITLE: PART-TIME HELP DESK TECHNICIAN

DEPARTMENT: INFORMATION TECHNOLOGY

SALARY RANGE: $15.30 – $15.75 per hour

FLSA: NON-EXEMPT

SCHEDULE DETAILS: Part-time (not to exceed 19.5 hour per week)

Position Summary

The Part-time Help Desk Technician is responsible for assisting faculty, students, and staff with technical issues, via phone, email, chat or in person. Major responsibilities include maintenance, software installation, and first-level problem resolution for computers and printers.

• Assist faculty, staff, and students with technical issues
• Install software and hardware
• Answer inbound phone calls
• Perform general clerical duties, data entry, and filing
• Enter incident and service request tickets
• Maintain Information Technology and media equipment
• Maintain and clean lab areas and equipment
• Perform other duties as assigned.

Required Knowledge, Skills & Abilities

• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Demonstrated experience working in a help desk setting
• Experience working within a collegiate setting.
• Experience with Colleague

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear. The employee must be able to move around and about their area, and operate a computer as needed. Specific vision abilities required by this job include close vision.

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”

Advertised: 16 Sep 2026 Central Daylight Time
Applications close: 02 Oct 2026 Central Daylight Time