Part-Time Help Desk & Call Center Associate

The Maryland-National Capital Park & Planning Commission; Riverdale Park (MD); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Support Clerk to serve internal and external customers. The role emphasizes strong customer service, patient and detail-oriented work, and an upbeat phone manner while handling inquiries and routine tech-related questions.

Responsibilities include troubleshooting, logging incidents in ticketing software, and assisting with program registrations at the front counter.

Qualifications

• Strong verbal and written communication skills.
• Ability to listen effectively and gather information.
• Basic computer skills and ability to learn software applications.
• Ability to multitask and manage priorities.

Responsibilities

• Gather information and respond to customer calls and emails regarding Parks and Recreation programs, services, and general inquiries.
• Provide troubleshooting support to customers and end users.
• Record, document, and track customer inquiries, incidents, and service requests through ticketing software.
• Provide rotational front-counter coverage for walk-in customers and registrations.

Job description

The Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Support Clerk to serve internal and external customers. The role emphasizes strong customer service, patient and detail-oriented work, and an upbeat phone manner while handling inquiries and routine tech-related questions.

Responsibilities include troubleshooting, logging incidents in ticketing software, and assisting with program registrations at the front counter.