Call Center/Help Desk Support-Tier 1

Maryland-National Capital Park and Planning Commission; Riverdale Park (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid schedule

Job summary

Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Support staff to handle customer calls and emails for internal and external customers. The role requires strong customer service skills, patience, and the ability to manage multiple tasks in a fast-paced environment.

The position involves troubleshooting, documenting inquiries in ticketing software, and front-counter support for registrations and general questions.

Qualifications

• High School Diploma required.
• Minimum age 18.
• Typing speed 40 WPM with accuracy.
• Basic Microsoft Office proficiency (Outlook, Word, Excel).
• Strong verbal and written communication skills.

Responsibilities

• Gather information and respond to customer calls and emails regarding programs, services, and inquiries.
• Provide troubleshooting support to customers and end users.
• Record, document, and track inquiries, incidents, and service requests in ticketing software.
• Provide rotational front-counter coverage and assist walk-in customers with registrations and information.

Skills

Customer service

Call center

Typing 40 WPM

Microsoft Office

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Word

Job description

Description

The Management Services Division is seeking help desk support staU to provide customer service through phone calls and emails for our internal and external customers. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show comfort with technology and effective task-management skills, with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. On-the-job training is provided.

The Management Services Division is seeking help desk support staU to provide customer service through phone calls and emails for our internal and external customers. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show comfort with technology and effective task-management skills, with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. On-the-job training is provided.

Examples of Important Duties

• Gather information and respond to customer calls and emails regarding Parks and Recreation programs, services, and general inquiries.
• Provide troubleshooting support to customers and end users.
• Record, document, and track customer inquiries, incidents, and service requests through ticketing software.
• Provide rotational front-counter coverage, including assisting walk-in customers with program registrations and answering general questions about the department.

Required

Minimum Qualifications

• High School Diploma
• Minimum age of 18

Preferred

• Previous customer service, call center, retail, or front‑desk experience
• Typing speed of 40+ words per minute (WPM), with an emphasis on accuracy
• Basic experience with Microsoft Office Suite, including Outlook and data entry in Word or Excel

Knowledge, Skills and Abilities

• Strong verbal and written skills
• Knowledge of basic customer service practices
• Ability to listen effectively, gather relevant information, and ask appropriate questions to determine customer needs
• Basic Computer Skills and the ability to learn multiple software applications
• Basic problem-solving skills
• Ability to multitask and manage priorities
• Ability to work both independently and as part of a team

Supplemental Information

May be subject to drug and alcohol testing.

Work Hours

The call center operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Work hours may change during the summer season. Scheduled hours are based on the operational needs of the call center.

Working Conditions/Environment

• Work is performed on-site in a call center setting
• Position requires sitting for extended periods and using a computer and headset

Supplemental information

• Employment is contingent upon a favorable background check.
• Part‑time position working 32 hours a week.
• Schedules include evenings, weekends, and holidays.
• After six months of successful employment, employees may be eligible for a hybrid work schedule.
• Must be able to manage a steady call volume and provide professional customer service.

The Maryland‑National Capital Park and Planning Commission (M‑NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non‑merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301‑454‑1411. (Maryland Relay 7‑1‑1) M‑NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND‑NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2026 Benefit Summary For Seasonal Intermittent Employees

The following information is a summary of benefits extended to all Seasonal employees of the Maryland‑National Capital Park and Planning Commission (M‑NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits For Seasonal Employees

Health Insurance Plans

You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12‑month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
• Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
• UnitedHealthcare Select Plan (EPO)
• Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M‑NCPPC. It is not an all‑inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at [e-mail] or 301‑454‑1694.

01

Please describe your previous experience in customer service, call center, retail, or front desk roles.

02

This position requires a typing speed of at least 40 words per minute with a strong emphasis on accuracy. Please indicate your current typing speed and describe how you ensure accuracy when documenting information.

03

Are you at least 18 years of age?

• Yes
• No
• Required Question