Part-Time Help Desk & Call Center - Tech-Savvy

Maryland-National Capital Park and Planning Commission; Riverdale Park (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid schedule

Job summary

Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Support staff to handle customer calls and emails for internal and external customers. The role requires strong customer service skills, patience, and the ability to manage multiple tasks in a fast-paced environment.

The position involves troubleshooting, documenting inquiries in ticketing software, and front-counter support for registrations and general questions.

Qualifications

• High School Diploma required.
• Minimum age 18.
• Typing speed 40 WPM with accuracy.
• Basic Microsoft Office proficiency (Outlook, Word, Excel).
• Strong verbal and written communication skills.

Responsibilities

• Gather information and respond to customer calls and emails regarding programs, services, and inquiries.
• Provide troubleshooting support to customers and end users.
• Record, document, and track inquiries, incidents, and service requests in ticketing software.
• Provide rotational front-counter coverage and assist walk-in customers with registrations and information.

Skills

Customer service

Call center

Typing 40 WPM

Microsoft Office

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Word

Job description

Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Support staff to handle customer calls and emails for internal and external customers. The role requires strong customer service skills, patience, and the ability to manage multiple tasks in a fast-paced environment.

The position involves troubleshooting, documenting inquiries in ticketing software, and front-counter support for registrations and general questions.