Help Desk Finance Analyst

The Maryland-National Capital Park & Planning Commission; Riverdale Park (MD); On-site; USD 36,000 - 54,000; Part time

Job summary

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is seeking a Help Desk Finance support staff member who is detail-oriented, organized, and capable of handling multiple priorities in a fast-paced, customer-focused environment.

The role provides advanced customer service, IT and finance system support, with on-site work in Maryland. Part-time hours (32 per week) are required, and training is provided to learn agency operations and Help Desk Finance processes.

Qualifications

• Must have a High School Diploma or GED.
• Must possess a valid driver's license.
• Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications.

Responsibilities

• Track and reconcile deposits from facilities using accounting software.
• Resolve escalated finance issues from Help Desk Call Center staff.
• Provide account/finance troubleshooting support to end users and clients.
• Detect, diagnose, and resolve over/short incidents.
• Record and track incident reports through Zendesk ticketing software.
• Assist in Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries.
• Perform other related duties as assigned.

Skills

Organizational skills

Time management

Customer service

Interpersonal skills

Written and verbal communication

Attention to detail

Teamwork and independence

Education

High School Diploma or GED

Tools

Zendesk

Job description

The Management Services Division is seeking a Help Desk Finance support staU professional who is detail-oriented, self-motivated, and highly organized. The ideal candidate excels at multitasking, demonstrates strong problem-solving abilities, and thrives in a fast-paced, customer-focused environment.

This position provides advanced customer service, IT and finance system configuration support, and accounting assistance to internal and external customers. The successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service.

While comprehensive on-the-job training will be provided, candidates with a foundational understanding of the agency's operations and the Help Desk Finance Team's processes are strongly preferred. The ability to learn quickly, adapt to changing priorities, and work collaboratively with diverse stakeholders is essential for success in this role.

• Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
• Resolve escalated finance issues from Help Desk Call Center staff
• Provide account/finance troubleshooting support to end users and clients (internal and external)
• Detect, diagnose, and resolve over/short incidents
• Record and track incident reports through Zendesk ticketing software
• Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries
• Perform other related duties as assigned

Required

• Must possess a High School Diploma or GED.
• Must possess a valid drivers license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
• Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications

Preferred

• Basic knowledge of IT systems, finance processes, and accounting principles preferred.
• Familiarity with agency operations and Help Desk Finance Team functions is a plus.

Knowledge, Skills and Abilities

• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a team environment.

May be subject to drug and alcohol testing.

Work Hours

The Customer Service Help Desk Finance team operates Monday through Friday from 8:30 a.m. to 5:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Scheduled hours are based on the operational needs of the Help Desk Finance team.

Working Conditions/Environment

• Work is performed on-site in a shared office setting
• Position requires sitting for extended periods and using a computer and headset

Supplemental information

• Employment is contingent upon a favorable background check.
• Part-time position working 32 hours a week. Occasionally required early mornings, evening, and weekend shifts.
• Opportunities for advancement available.
• A criminal background investigation will be completed before hire.
• This position does not provide benefits.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.