Finance Help Desk Analyst - Detail-Driven, Multi-Task Pro

The Maryland-National Capital Park & Planning Commission; Riverdale Park (MD); On-site; USD 36,000 - 54,000; Part time

Job summary

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is seeking a Help Desk Finance support staff member who is detail-oriented, organized, and capable of handling multiple priorities in a fast-paced, customer-focused environment.

The role provides advanced customer service, IT and finance system support, with on-site work in Maryland. Part-time hours (32 per week) are required, and training is provided to learn agency operations and Help Desk Finance processes.

Qualifications

• Must have a High School Diploma or GED.
• Must possess a valid driver's license.
• Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications.

Responsibilities

• Track and reconcile deposits from facilities using accounting software.
• Resolve escalated finance issues from Help Desk Call Center staff.
• Provide account/finance troubleshooting support to end users and clients.
• Detect, diagnose, and resolve over/short incidents.
• Record and track incident reports through Zendesk ticketing software.
• Assist in Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries.
• Perform other related duties as assigned.

Skills

Organizational skills

Time management

Customer service

Interpersonal skills

Written and verbal communication

Attention to detail

Teamwork and independence

Education

High School Diploma or GED

Tools

Zendesk

Job description

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is seeking a Help Desk Finance support staff member who is detail-oriented, organized, and capable of handling multiple priorities in a fast-paced, customer-focused environment.

The role provides advanced customer service, IT and finance system support, with on-site work in Maryland. Part-time hours (32 per week) are required, and training is provided to learn agency operations and Help Desk Finance processes.