Part-Time Help Desk Associate I — Tech Support

Nex-Tech; Hays (KS); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

Health, Vision, and Dental

Paid vacation and sick leave

Free Nex-Tech Internet and service

Performance-based increases

Career development

Job summary

Nex-Tech is seeking a Part-Time Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role is ideal for someone who enjoys helping others and learning technical systems in a fast-paced environment.

You will assist customers via phone, email, and chat, document issues, and stay informed on Nex-Tech services and pricing. Nex-Tech is an equal opportunity employer and offers training and career development.

Qualifications

• High school diploma or equivalent plus experience in customer service or technical support.
• Experience in customer service or technical support is required.
• Ability to troubleshoot and solve problems with computers and networks.

Responsibilities

• Assist customers with troubleshooting and resolving technical issues.
• Provide support via phone, email, and chat.
• Enter and maintain accurate customer records and service tickets.
• Submit service orders and track issue resolution.
• Follow troubleshooting processes to diagnose issues.
• Escalate complex issues to higher-level technical staff as needed.
• Stay informed on Nex-Tech services, pricing, and technology.
• Support team service goals and performance standards.
• Deliver exceptional customer service in every interaction.

Skills

Basic IT knowledge

Customer service

Troubleshooting

Multitasking

Documentation

Teamwork

Education

High school diploma or equivalent

Job description

Nex-Tech is seeking a Part-Time Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role is ideal for someone who enjoys helping others and learning technical systems in a fast-paced environment.

You will assist customers via phone, email, and chat, document issues, and stay informed on Nex-Tech services and pricing. Nex-Tech is an equal opportunity employer and offers training and career development.