Part-Time Help Desk Rep I: Tech Support & Customer Care

Nex-Tech, LLC; Kansas; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) contribution

Health insurance

Dental and vision coverage

Paid vacation and sick leave

Free Nex-Tech Internet

Service discounts

Performance-based increases

Training and career development

Job summary

Nex-Tech is seeking a Part-Time Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role emphasizes delivering excellent customer experiences in a fast-paced environment.

The position involves assisting customers via phone, email, and chat, following defined troubleshooting processes, and escalating complex issues when needed. A high school diploma or equivalent with customer service experience is required.

Qualifications

• Basic knowledge of computers, networking, and technology.
• Strong customer service and communication skills.
• Ability to troubleshoot and problem-solve.
• Ability to manage multiple tasks and priorities.
• Attention to detail and strong documentation skills.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers with troubleshooting and resolving technical issues
• Provide support via phone, email, and chat
• Follow troubleshooting processes to diagnose and resolve issues
• Escalate complex issues to higher-level technical staff as needed
• Enter and maintain accurate customer records and service tickets
• Submit service orders and track issue resolution
• Stay informed on company services, pricing, and technology
• Support team service goals and performance standards
• Deliver exceptional customer service in every interaction

Skills

Customer service

Troubleshooting

Computers & Networking basics

multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent with experience in customer service or technical support

Job description

Nex-Tech is seeking a Part-Time Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role emphasizes delivering excellent customer experiences in a fast-paced environment.

The position involves assisting customers via phone, email, and chat, following defined troubleshooting processes, and escalating complex issues when needed. A high school diploma or equivalent with customer service experience is required.