Help Desk Representative I

Nex-Tech; Hays (KS); Presencial; USD 36.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) match

Health insurance

Vision insurance

Dental insurance

Paid vacation

Sick leave

Free Nex-Tech Internet

Service discounts

Performance-based increases

Profit-sharing

Training and career development

Resumo da vaga

Nex-Tech is seeking a Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role emphasizes helping others and learning technical systems in a fast-paced environment, with opportunities for growth and training.

Responsibilities include assisting customers via phone, email, and chat, maintaining accurate service records, and staying informed on current Nex-Tech services and pricing.

Qualificações

• Candidate has basic knowledge of computers and networking.
• Strong written and verbal communication skills.
• Ability to troubleshoot and resolve technical issues.
• Capable of managing multiple tasks and priorities.

Responsabilidades

• Assist customers with troubleshooting and resolving technical issues.
• Provide support via phone, email, and chat; follow processes to diagnose issues.
• Escalate complex problems to higher-level staff when needed.
• Enter and maintain accurate customer records and service tickets.
• Submit service orders and track issue resolution.
• Stay informed on Nex-Tech services, pricing, and technology.
• Support team service goals and performance standards.
• Deliver exceptional customer service in every interaction.

Conhecimentos

Basic IT knowledge

Customer service

Troubleshooting

Multi-tasking

Documentation

Team collaboration

Formação

High school diploma

Descrição da vaga

Nex-Tech is seeking a Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role is critical in delivering excellent customer experiences and resolving technical concerns efficiently. This position is ideal for someone who enjoys helping others and learning technical systems in a fast-paced environment.

What You’ll Do:

• Assist customers with troubleshooting and resolving technical issues
• Provide support via phone, email, and chat
• Follow troubleshooting processes to diagnose and resolve issues
• Escalate complex issues to higher-level technical staff as needed
• Enter and maintain accurate customer records and service tickets
• Submit service orders and track issue resolution
• Stay informed on company services, pricing, and technology
• Support team service goals and performance standards
• Deliver exceptional customer service in every interaction

What You Bring:

• Basic knowledge of computers, networking, and technology
• Strong customer service and communication skills
• Ability to troubleshoot and problem-solve
• Ability to manage multiple tasks and priorities
• Attention to detail and strong documentation skills
• Ability to work independently and as part of a team

Education & Experience:

Required: High school diploma or equivalent plus experience in customer service or technical support.

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and career development

Grow Your Career at Nex-Tech!

Start your technical career while building valuable troubleshooting and customer service skills.

Nex-Tech is an equal opportunity provider and employer.