Help Desk Associate I - Launch Your Tech Support Career

Nex-Tech; Hays (KS); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Vision insurance

Dental insurance

Paid vacation

Sick leave

Free Nex-Tech Internet

Service discounts

Performance-based increases

Profit-sharing

Training and career development

Job summary

Nex-Tech is seeking a Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role emphasizes helping others and learning technical systems in a fast-paced environment, with opportunities for growth and training.

Responsibilities include assisting customers via phone, email, and chat, maintaining accurate service records, and staying informed on current Nex-Tech services and pricing.

Qualifications

• Candidate has basic knowledge of computers and networking.
• Strong written and verbal communication skills.
• Ability to troubleshoot and resolve technical issues.
• Capable of managing multiple tasks and priorities.

Responsibilities

• Assist customers with troubleshooting and resolving technical issues.
• Provide support via phone, email, and chat; follow processes to diagnose issues.
• Escalate complex problems to higher-level staff when needed.
• Enter and maintain accurate customer records and service tickets.
• Submit service orders and track issue resolution.
• Stay informed on Nex-Tech services, pricing, and technology.
• Support team service goals and performance standards.
• Deliver exceptional customer service in every interaction.

Skills

Basic IT knowledge

Customer service

Troubleshooting

Multi-tasking

Documentation

Team collaboration

Education

High school diploma

Job description

Nex-Tech is seeking a Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role emphasizes helping others and learning technical systems in a fast-paced environment, with opportunities for growth and training.

Responsibilities include assisting customers via phone, email, and chat, maintaining accurate service records, and staying informed on current Nex-Tech services and pricing.