Part-Time Guest Services Supervisor — Front Desk Leader

Hospitality America; Bentonville (AR); Presencial; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision coverage

Paid time off

401k Retirement Plan

Descripción de la vacante

Motto by Hilton Bentonville is seeking a part-time Guest Services Supervisor focused on delivering exceptional guest experiences through reliable valet services. The role emphasizes leading the front desk team to ensure smooth check-in/check-out and responsive guest support within a dynamic setting.

The position requires 1-2 years of customer service leadership, excellent communication, and the ability to handle multiple responsibilities in a fast-paced environment.

Formación

• Familiarity with hotel front desk operations and guest services.
• 1-2 years of customer service leadership preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong alignment with PEACH values (Passion, Excellence, Adaptable, Community, Humble).

Responsabilidades

• Lead the daily front desk operations and empower staff to provide superior check-in/check-out experiences.
• Resolve guest issues with win/win solutions and train staff to do the same.
• Implement processes to meet or exceed guest satisfaction targets.
• Train and supervise front desk staff on policies and brand standards.
• Recruit, mentor and develop front desk team and leadership pipeline.
• Oversee cash handling, vouchers, inventories, and receivables.

Conocimientos

Front desk leadership

Customer service

Communication skills

Team mentoring

Descripción del empleo

Motto by Hilton Bentonville is seeking a part-time Guest Services Supervisor focused on delivering exceptional guest experiences through reliable valet services. The role emphasizes leading the front desk team to ensure smooth check-in/check-out and responsive guest support within a dynamic setting.

The position requires 1-2 years of customer service leadership, excellent communication, and the ability to handle multiple responsibilities in a fast-paced environment.