Part-Time Guest Services Supervisor

Hospitality America; Bentonville (AR); Presencial; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision coverage

Paid time off

401k Retirement Plan

Descripción de la vacante

Motto by Hilton Bentonville is seeking a part-time Guest Services Supervisor focused on delivering exceptional guest experiences through reliable valet services. The role emphasizes leading the front desk team to ensure smooth check-in/check-out and responsive guest support within a dynamic setting.

The position requires 1-2 years of customer service leadership, excellent communication, and the ability to handle multiple responsibilities in a fast-paced environment.

Formación

• Familiarity with hotel front desk operations and guest services.
• 1-2 years of customer service leadership preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong alignment with PEACH values (Passion, Excellence, Adaptable, Community, Humble).

Responsabilidades

• Lead the daily front desk operations and empower staff to provide superior check-in/check-out experiences.
• Resolve guest issues with win/win solutions and train staff to do the same.
• Implement processes to meet or exceed guest satisfaction targets.
• Train and supervise front desk staff on policies and brand standards.
• Recruit, mentor and develop front desk team and leadership pipeline.
• Oversee cash handling, vouchers, inventories, and receivables.

Conocimientos

Front desk leadership

Customer service

Communication skills

Team mentoring

Descripción del empleo

Motto by Hilton Bentonville is currently looking for a customer service focused and committed individual to become a part-time Guest Services Supervisor. Your dedication to providing exceptional guest experiences through reliable valet services will be key. Join us in a dynamic, fun setting, enjoying a competitive salary, and contributing to an inviting atmosphere for our valued guests. If you're passionate about delivering reliable and friendly Valet services, we invite you to be part of our team!

[Motto by Hilton] [Visit Bentonville]

ABOUT US:

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

What You'll Do

• Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service.
• Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same.
• Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
• Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support all front desk staff enabling them to perform at their best.
• Provide regular development opportunities for front desk staff to improve our leadership pipeline.
• Oversee the financial control procedures for cash, vouchers, inventories, and receivables.

Education And Experience

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

PHYSICAL DEMANDS:

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

WHY Motto By Hilton Bentonville

• Competitive Wage: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid time off.
• 401k Retirement Plan.

Affirmative Action/Eeo Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.