Guest Experience Pro – Front Desk & Service

MOTTO BY HILTON BENTONVILLE; Bentonville (AR); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive wage

Top-notch training and growth

Employee hotel rates

Medical, Dental, and Vision coverage

Paid vacation time

401k retirement plan

Zusammenfassung

Motto by Hilton Bentonville is seeking an energetic, outgoing Guest Services Representative to deliver exceptional guest experiences with a smile. You will handle check-ins/outs, assist guests with requests, process payments, and coordinate with other departments to keep operations smooth in a welcoming lobby setting.

The role emphasizes strong communication, a proactive attitude, and the ability to thrive in a fast-paced environment while representing the Motto by Hilton brand in Bentonville.

Qualifikationen

• 1 year of customer service experience preferred.
• At least 1 year of hotel experience or a related degree.

Aufgaben

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain the front desk to ensure it is clean, welcoming, and organized.

Kenntnisse

Customer service

Ausbildung

Hotel experience

Related degree

Jobbeschreibung

Motto by Hilton Bentonville is seeking an energetic, outgoing Guest Services Representative to deliver exceptional guest experiences with a smile. You will handle check-ins/outs, assist guests with requests, process payments, and coordinate with other departments to keep operations smooth in a welcoming lobby setting.

The role emphasizes strong communication, a proactive attitude, and the ability to thrive in a fast-paced environment while representing the Motto by Hilton brand in Bentonville.