Guest Experience Specialist

Hospitality America; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wage

Fun work environment

Training & growth

Employee hotel rates

Medical, dental, and vision

Paid vacation

401k

Job summary

Motto by Hilton Bentonville is seeking an energetic, outgoing Guest Services Representative to showcase your customer service skills and create exceptional guest experiences in a fun work environment with competitive salary and benefits.

As part of Hospitality America's Motto by Hilton team, you will check guests in and out, respond to requests with empathy, process payments, update reservations, and collaborate with departments to keep the front desk welcoming and organized.

Qualifications

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Hotel experience

Education

Hotel experience or related degree

Job description

Motto by Hilton Bentonville is seeking an energetic, outgoing Guest Services Representative to showcase your customer service skills and create exceptional guest experiences in a fun work environment with competitive salary and benefits.

As part of Hospitality America's Motto by Hilton team, you will check guests in and out, respond to requests with empathy, process payments, update reservations, and collaborate with departments to keep the front desk welcoming and organized.