Part-Time Guest Services Specialist | Weekends & Nights

City of Anaheim; Anaheim (CA); Presencial; USD 21 000 - 28 000; Tempo parcial

Resumo da oferta

City of Anaheim is seeking a Part Time Guest Services Specialist I for the Anaheim Convention Center. This frontline receptionist will assist customers in-person and by phone, handling information requests and directing guests to appropriate areas.

The role requires availability for up to 20 hours per week (nights, weekends, and holidays) and experience in customer service and clerical duties. Proficiency with Microsoft Office is preferred, and prior convention center experience is a plus.

Qualificações

• 1+ year of public contact work and receptionist duties.
• Customer service experience in a fast-paced office with high customer volume by in-person and phone.
• Ability to multi-task and exercise good judgment.
• Collaborative team player with a helpful attitude and willingness to problem solve.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).

Responsabilidades

• Provide guest services for the Convention Center, directing guests and tenants as needed.
• Operate telephone switchboards and handle multiple-line connections.
• Serve as receptionist, answer high-volume calls, screen inquiries, and relay information about events and policies.
• Gather information on department activities to stay informed about Anaheim happenings.
• Perform general clerical tasks (typing, filing, mail handling, copying).
• Assist with mailings, filing systems, and office equipment operation.

Conhecimentos

Public contact experience

Customer service in fast-paced office

Multitasking and good judgment

Team oriented and friendly attitude

Phone etiquette

Ferramentas

Microsoft Office (Outlook, Word, Excel)

Descrição da oferta de emprego

City of Anaheim is seeking a Part Time Guest Services Specialist I for the Anaheim Convention Center. This frontline receptionist will assist customers in-person and by phone, handling information requests and directing guests to appropriate areas.

The role requires availability for up to 20 hours per week (nights, weekends, and holidays) and experience in customer service and clerical duties. Proficiency with Microsoft Office is preferred, and prior convention center experience is a plus.