Part Time Guest Services - Homewood Suites by Hilton Rochester

Terratron; Rochester (MN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with employer matching

Paid time off

Hotel discounts worldwide

On-Demand Pay

50% discount at Terratron outlets

Job summary

Terratron in Rochester, MN is seeking a Part Time Guest Services Associate to welcome guests, handle check-ins/check-outs, and resolve requests with a friendly, professional demeanor. Weekend availability and ability to work multiple shifts (7am-3pm, 1pm-9pm, 3pm-11pm, 11pm-7am) are required.

You will be the first point of contact, processing reservations, handling cash, and maintaining clean, welcoming public areas while coordinating with housekeeping and leadership to ensure guest satisfaction

Qualifications

• Reliable, self-motivated, and responsible time management.
• Strong oral and written communication skills.
• Ability to multitask, stay organized, and adapt to business needs.
• Ability to communicate verbally and in writing.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Verify reservation information and process guest transactions.
• Handle financial transactions and cash handling.
• Explain room features and property information.
• Maintain front desk, lobby, and public areas.
• Communicate guest needs to housekeeping, maintenance, and leadership.
• Support safety and emergency procedures.
• Respond to guest concerns with urgency.
• Assist in other departments as needed.

Skills

Time management

Communication

Independence

Multitasking

Teamwork

Tools

Property management system

Cash handling

Computer skills

Job description

Looking for a Part Time Guest Services Associate who is available to work weekends and be able to work 7am-3pm, 1pm-9pm, 3pm-11pm & 11p-7am shifts.

Job Summary

Be part of the team that welcomes guests, resolves needs, and creates a positive first impression as a Guest Services. Guest Services associates serve as the main point of contact for guest requests, including greeting guests, verifying reservations, processing financial transactions, check-in and check-out, service recovery, and guest satisfaction.

Key Duties and Responsibilities

• Greet and assist guests with check-in, check-out, requests, and questions
• Verify reservation information and process guest transactions accurately
• Handle financial transactions, cash handling, deposits, or house bank responsibilities where assigned
• Explain room features and property information to guests
• Process payments, disputes, and guest account needs as assigned
• Maintain front desk, lobby, market, and public-facing areas according to standards
• Communicate guest needs and operational updates to housekeeping, maintenance, and leadership
• Support safety, security, and emergency procedures
• Respond to guest concerns and service opportunities with urgency
• For Night Audit, run end-of-day reports, night audit backups, date roll, deposits, and daily receipt reporting
• Adhere to company policies, standards, procedures, and property-specific expectations
• Extend professionalism to guests, residents, customers, clients, vendors, and associates
• Be proactive, prompt, dependable, and attentive to detail
• Act with integrity, demonstrate teamwork, and maintain the spirit to serve
• Maintain a clean, professional appearance and be in uniform as assigned
• Understand and follow basic safety, security, and emergency procedures
• Support a culturally diverse workplace and comply with applicable Federal and State laws
• Assist in other departments or property-specific tasks as business needs require

Who Are You?

• You are professional, courteous, and service-focused
• You are reliable, self-motivated, and responsible with time management
• You are highly dependable and organized with the ability to multi-task
• You can communicate verbally and in writing
• You act with integrity and have the spirit to serve
• You are motivated and able to work independently

Essential Skills and Experience

• Reliable, self-motivated, and responsible time management
• Strong oral and written communication skills
• Ability to work independently and as part of a team
• Ability to multitask, stay organized, and adapt to business needs
• Computer, property management system, and cash handling skills preferred

  Benefits Overview

  Competitive benefits package with a variety of benefits and perks available based on eligibility

  • Medical, dental, vision, and life insurance options for eligible full-time associates
  • 401(k) with employer matching
  • Paid time off, sick time off, and volunteer time off
  • Hotel discounts worldwide for eligible associates
  • Additional voluntary supplemental benefits
  • 50% discount at all Terratron food and beverage outlets
  • Now offering On-Demand Pay!

  This job description provides a general overview of the role and is not intended to include all duties or responsibilities. Job duties, responsibilities, and requirements may be modified, expanded, or reassigned at any time, with or without notice, to meet business needs. Terratron, Inc. is an equal opportunity employer and is committed to providing reasonable accommodations in accordance with applicable federal, state, and local laws.