Full TIme Restaurant Host - Courtyard by Marriott Rochester

Terratron; Rochester (MN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Hotel discounts worldwide

On-Demand Pay

Terratron discounts

Job summary

Terratron in Rochester, MN seeks a friendly Restaurant Host to greet guests, manage seating flow, support dining room readiness, and assist with to-go and room service orders. You will help with point-of-sale and payment activity while keeping guest areas clean and welcoming.

You will collaborate with the food and beverage team to ensure guest satisfaction, follow safety and brand standards, and adapt to busy service periods, including weekends and holidays.

Qualifications

• Friendly, professional customer service mindset.
• Experience handling payments and cashier duties.
• Ability to operate a POS and take accurate orders.
• Strong verbal and written communication skills.
• Able to multitask and work well with a team.

Responsibilities

• Greet guests and provide a welcoming first impression.
• Escort guests to tables based on availability and needs.
• Answer phones and take to-go or room service orders.
• Enter requests into the POS system accurately.
• Maintain a clean, organized host stand and entry.
• Support opening/closing duties and side work as needed.
• Communicate guest needs to the F&B team and leadership.
• Adhere to safety, sanitation, and brand standards.

Skills

Guest service

Cash handling

POS operation

Communication skills

Multitasking

Team collaboration

Tools

Point-of-sale system

Job description

Create a welcoming first impression by greeting guests, managing the flow of seating, supporting dining room readiness, and helping the restaurant deliver warm, organized service. The Restaurant Host welcomes and seats guests, supports to-go and room service orders where applicable, assists with point-of-sale and payment activity, maintains clean and prepared guest areas, and communicates with the food and beverage team to support guest satisfaction and service flow.

Key Duties and Responsibilities

• Greet guests in a friendly and professional manner and provide a welcoming first impression
• Escort guests to appropriate tables based on seating availability, guest needs, and service flow
• Answer phone calls, take accurate to-go or room service orders where assigned, and enter requests into the point-of-sale system
• Record guest requests, modifications, and special instructions clearly and accurately
• Maintain host stand, dining room entrance, tables, booths, chairs, service stations, and surrounding guest areas so they remain clean, organized, and guest-ready
• Prepare, inspect, organize, and restock rolled silverware, menus, service supplies, and other items needed for daily restaurant readiness
• Process payments, support cash handling, balance assigned bank or drawer, and follow property procedures where assigned
• Know and understand applicable brand food and beverage selections, restaurant offerings, and guest service expectations
• Communicate guest needs, seating updates, supply needs, inventory concerns, and service opportunities to leadership and the food and beverage team
• Review product levels as assigned and communicate with management to help maintain appropriate par levels, including alcohol where applicable
• Ask for required proof of age when serving alcohol or supporting alcohol service where applicable
• Follow safe food, beverage, sanitation, alcohol service, chemical handling, and workplace guidelines per Federal, State, Terratron, and Brand policies
• Support opening, closing, cleaning, stocking, and side work as assigned
• Adhere to company policies, standards, procedures, and property-specific expectations
• Extend professionalism to guests, residents, customers, clients, vendors, and associates
• Be proactive, prompt, dependable, and attentive to detail
• Act with integrity, demonstrate teamwork, and maintain the spirit to serve
• Maintain a clean, professional appearance and be in uniform as assigned
• Understand and follow basic safety, security, and emergency procedures
• Support a culturally diverse workplace and comply with applicable Federal and State laws
• Assist in other departments or property-specific tasks as business needs require
• Maintain sanitary conditions and follow safe food, beverage, and alcohol service expectations applicable to the role

Who Are You?

• You are professional, courteous, and service-focused
• You are reliable, self-motivated, and responsible with time management
• You are highly dependable and organized with the ability to multi-task
• You can communicate verbally and in writing
• You act with integrity and have the spirit to serve
• You are motivated and able to work independently

Essential Skills and Experience

• Reliable, self-motivated, and responsible time management
• Strong oral and written communication skills
• Ability to work independently and as part of a team
• Ability to multitask, stay organized, and adapt to business needs
• Knowledge of food and beverage service, guest service, sanitation, and brand standards preferred
• Cash handling or point-of-sale skills may be required depending on brand or outlet
• Ability to remain stationary or move continuously during the shift, move throughout the property, communicate with guests in person and by phone, and perform cleaning or stocking tasks as assigned
• Ability to move items weighing up to 50 pounds and lift up to 20 pounds above shoulders where required by the position
• Flexible scheduling may be required based on business needs, including weekends, holidays, days, evenings, and nights
• Ability to work with cleaning chemicals and work safely per Federal, State, Terratron, and Brand policies

Benefits Overview

Competitive benefits package with a variety of benefits and perks available based on eligibility

• Medical, dental, vision, and life insurance options for eligible full-time associates
• 401(k) with employer matching
• Paid time off, sick time off, and volunteer time off
• Hotel discounts worldwide for eligible associates
• Additional voluntary supplemental benefits
• 50% discount at all Terratron food and beverage outlets
• Now offering On-Demand Pay!

Terratron, Inc. is an equal opportunity employer and is committed to providing reasonable accommodations in accordance with applicable federal, state, and local laws.