Full-Time Guest Services

Terratron; Rochester (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Hotel discounts

Job summary

Terratron is seeking a Guest Services associate to welcome guests, handle check-in and check-out, verify reservations, and process transactions with accuracy. You will maintain lobby areas and communicate guest needs to housekeeping and leadership.

The role requires flexible scheduling including weekends and nights as needed, contributing to a positive guest experience. The position emphasizes professionalism, multitasking, and clear communication, with opportunities to support safety procedures

Qualifications

• Professional, courteous, and service-focused.
• Reliable, self-motivated, responsible with time management.
• Ability to communicate verbally and in writing.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Greet and assist guests with check-in/out and requests.
• Verify reservations and process guest transactions accurately.
• Handle cash, deposits, and house bank responsibilities as assigned.
• Explain room features and property information to guests.
• Process payments, disputes, and guest account needs as assigned.
• Maintain front desk, lobby, market, and public-facing areas to standards.
• Communicate guest needs and operational updates to housekeeping, maintenance, and leadership.
• Support safety, security, and emergency procedures.
• Respond to guest concerns and service opportunities with urgency.
• For Night Audit, run end-of-day reports and related tasks.
• Adhere to company policies and property-specific expectations.
• Extend professionalism to guests, residents, customers, clients, vendors, and associates.
• Be proactive, prompt, dependable, and attentive to detail.
• Act with integrity and teamwork; maintain the spirit to serve.
• Maintain a clean, professional appearance and wear uniform as assigned.
• Follow basic safety, security, and emergency procedures.
• Support a culturally diverse workplace and comply with laws.
• Assist in other departments or tasks as needed.

Skills

Communication skills

Time management

Multitasking

Teamwork

Independent work

Cash handling

Customer service

PMS knowledge

Safety procedures

Professionalism

Tools

Property Management System (PMS)

FOSSE

Lightspeed

SynXis

Job description

Job Summary

Be part of the team that welcomes guests, resolves needs, and creates a positive first impression as a Guest Services. Guest Services associates serve as the main point of contact for guest requests, including greeting guests, verifying reservations, processing financial transactions, check-in and check-out, service recovery, and guest satisfaction.

Key Duties and Responsibilities

• Greet and assist guests with check-in, check-out, requests, and questions
• Verify reservation information and process guest transactions accurately
• Handle financial transactions, cash handling, deposits, or house bank responsibilities where assigned
• Explain room features and property information to guests
• Process payments, disputes, and guest account needs as assigned
• Maintain front desk, lobby, market, and public-facing areas according to standards
• Communicate guest needs and operational updates to housekeeping, maintenance, and leadership
• Support safety, security, and emergency procedures
• Respond to guest concerns and service opportunities with urgency
• For Night Audit, run end-of-day reports, night audit backups, date roll, deposits, and daily receipt reporting
• Adhere to company policies, standards, procedures, and property-specific expectations
• Extend professionalism to guests, residents, customers, clients, vendors, and associates
• Be proactive, prompt, dependable, and attentive to detail
• Act with integrity, demonstrate teamwork, and maintain the spirit to serve
• Maintain a clean, professional appearance and be in uniform as assigned
• Understand and follow basic safety, security, and emergency procedures
• Support a culturally diverse workplace and comply with applicable Federal and State laws
• Assist in other departments or property-specific tasks as business needs require

Who Are You?

• You are professional, courteous, and service-focused
• You are reliable, self-motivated, and responsible with time management
• You are highly dependable and organized with the ability to multi-task
• You can communicate verbally and in writing
• You act with integrity and have the spirit to serve
• You are motivated and able to work independently

Essential Skills and Experience

• Reliable, self-motivated, and responsible time management
• Strong oral and written communication skills
• Ability to work independently and as part of a team
• Ability to multitask, stay organized, and adapt to business needs
• Computer, property management system, and cash handling skills preferred
• Preferred knowledge in PMS platforms such as FOSSE, Lightspeed, SynXis, or similar depending on brand
• Flexible scheduling may be required based on business needs, including weekends, holidays, days, evenings, and nights
• Ability to work with cleaning chemicals and work safely per Federal, State, Terratron, and Brand policies

Benefits Overview

Competitive benefits package with a variety of benefits and perks available based on eligibility

• Medical, dental, vision, and life insurance options for eligible full-time associates
• 401(k) with employer matching
• Paid time off, sick time off, and volunteer time off
• Hotel discounts worldwide for eligible associates
• Additional voluntary supplemental benefits
• 50% discount at all Terratron food and beverage outlets
• Now offering On-Demand Pay!

This job description provides a general overview of the role and is not intended to include all duties or responsibilities. Job duties, responsibilities, and requirements may be modified, expanded, or reassigned at any time, with or without notice, to meet business needs. Terratron, Inc. is an equal opportunity employer and is committed to providing reasonable accommodations in accordance with applicable federal, state, and local laws.