Compassionate Front Desk & Outreach Coordinator

Heritage Health; Coeur d'Alene (ID); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Mission-driven culture

Team collaboration

Training & mentorship

Career growth

Job summary

Heritage Health in Coeur d'Alene, ID is seeking a part-time Customer Service Representative to join the Street Medicine & Community Outreach team. You will greet patients, verify demographics, assist with insurance checks, and coordinate care across medical and behavioral health services.

The CSR works in a fast-paced, patient-centered environment, collaborating with a multidisciplinary team to provide compassionate, accurate support.

Qualifications

• Minimum two years of office experience; healthcare setting preferred.
• Ability to compassionately assist vulnerable populations.
• Proficiency in Microsoft Office and basic office equipment.
• Strong verbal and written communication skills.
• Background check as required by Idaho authorities.

Responsibilities

• Greet and check in patients; verify demographics and insurance at each visit.
• Answer incoming calls, take messages, and route communications.
• Schedule new and follow-up appointments using the practice management system.
• End-of-day prep: verify schedules, make reminder calls, and assess client needs.
• Verify Medicaid and other coverage; refer uninsured patients for outreach assistance.
• Collect co-pays and maintain payment records, including daily reconciliations.
• Maintain and audit client charts, sliding fee documentation, and vouchers.
• Coordinate with clinical staff to support client care and track no-shows.
• Monitor and maintain multiple provider schedules.
• Perform general office duties (scanning, faxing, copying, handling mail).
• Maintain a clean and welcoming waiting area.
• Provide documentation and reporting support for outreach and donation programs.
• Assist the Clinic Director and other team members as needed.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication skills

Office software

Tools

Microsoft Office

Job description

Heritage Health in Coeur d'Alene, ID is seeking a part-time Customer Service Representative to join the Street Medicine & Community Outreach team. You will greet patients, verify demographics, assist with insurance checks, and coordinate care across medical and behavioral health services.

The CSR works in a fast-paced, patient-centered environment, collaborating with a multidisciplinary team to provide compassionate, accurate support.