Guest Service Agent | The Quoin Hotel | Wilmington, DE | PM Hotel Group

Quoin Hotel; Wilmington (DE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

The Quoin Hotel in Wilmington, DE is seeking a Guest Service Agent to be the face of our front desk and the first smile guests meet. You will create a warm, welcoming environment, share local tips, and ensure guests receive excellent service from check-in to check-out.

In this fast-paced role you’ll handle guest requests with professionalism, share knowledge of area restaurants and events, manage cash responsibly, and use computers, databases and the property management system to support smooth

Qualifications

• High School diploma (or equivalent) required; 3–6 months related experience preferred.
• Must be a people-person with excellent communication and a positive attitude.
• Ability to interact with all guests and team members politely and efficiently, even under pressure.

Responsibilities

• You will be at the center of the hotel's universe—the front office and the face of the front desk.
• Create a warm, welcoming environment by sharing knowledge of local restaurants, entertainment and events with guests.
• Handle cash responsibly and use computers, databases, and the property management system to support smooth operations.

Job description

Guest Service Agent | The Quoin Hotel | Wilmington, DE | PM Hotel Group

Job Category : Front Desk

Requisition Number : PARTT019797

• Posted : September 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Wilmington, DE 19801, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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